Benefits of Cloud Telephony to Increase Productivity

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How SMEs Increase Productivity with Cloud
Telephony in Top 9 Ways
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Introduction

• SMEs stand for small and medium-sized
  enterprises. Since the number of SMEs outnumbers
  the large companies, they are considered
  responsible in driving innovation and competition
  in many sectors and the customer service sector
  is no different.
• One such technology that many SMEs around the
  world are adapting nowadays which helps increase
  their productivity to a large extent is Cloud
  telephony.
• Now, you must be wondering about why this
  technology is being used to such a large extent
  and how it helps the SMEs and the contact centers
  to improve their profit and efficiency by
  combining it with the various call center
  software available in the market.
• So, lets try to get a more detailed
  understanding of this technology and its benefits
  particularly for SMEs.

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What is Cloud Telephony?

• Cloud telephony which is known as hosted
  telephony is a technology that replaces the need
  for traditional phone system like PBX (Private
  branch exchange) with a third party VoIP (Voice
  over IP) service.
• It uses the Internet for the delivery of voice
  and multimedia communications.
• Working of cloud telephony systems
• Cloud Telephony replaces traditional phone lines
  with SIP trunks leveraging IP data networks.
• The cloud communication providers deliver voice
  communication, media communications, applications
  and services with the help of multiple cloud
  servers that the service provider owns and
  maintains.

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Advantages of cloud telephony
Low Cost

• This is the biggest advantage of using cloud
  telephony systems especially for SMEs as for them
  the biggest concern is overall operational cost
  and investment.
• The conventional PBX system uses phone connectors
  which required a lot of time in initial setup and
  investment.
• While the cloud telephony systems need a minimum
  initial investment in the hardware and storage.

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No maintenance overhead

• Since the cloud telephony servers are third party
  product, they are maintained and updated by them.
  
• So the user of the cloud services does not need
  to worry about its maintenance and availability.
  This also helps them in reducing the overhead
  cost of maintaining servers which result in
  increased productivity.

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Improved productivity

• With features like data security and redundancy
  the companies can provide continuous support to
  their customers which help in increasing the
  overall productivity.
• Also as there is almost no cost for installation
  of cloud telephony for SMEs the ROI (Return on
  investment) of the company improve notably.

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More secure and reliable

• For any business, their clients data is very
  critical and is of utmost importance.
• Before the use of cloud telephony systems, all
  the customer data was stored on the hardware
  storage devices.
• Thus, even in the case of data loss, the data is
  available on another server which helps in
  providing seamless service to their customers.

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Readily available

• The cloud telephony system requires only a small
  amount of initial investment for the storage and
  gaining access to cloud telephony services.
• So the SMEs can gain quick access to the cloud
  telephony services without dealing with the
  tedious task of establishing the infrastructure
  first.

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