Field Workforce Management – Opportunities and Challenges

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Trackoneapp
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Field Workforce Management Opportunities and
Challenges

• Field Service is referred to companies who
  manage installation, service or repairs of
  systems/equipment. It can also refer to software
  and cloud based platforms that can also assist in
  the field of service management. Field Workforce
  Management has become mandatory for an increase
  in the efficiency of operations. This pressure is
  increasing growth in the Field Service Management
  (FSM) industry, which is predicted to grow to a
  5.1B USD market in 2020 at a 2015-2020 CAGR of
  21 according to IBM

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Challenges faced in Field workforce management

• Meeting customer expectations Customer expects a
  high quality of service and companies should
  make sure to establish the same.
• Complete utilization of the resources Monitoring
  field employees in order to increase productivity
• Safety Safety of drivers and vehicles on the
  road and while on the job site is a concern both
  for individuals and their employers
• Cost Monitor cost of fuel, vehicle maintenance,
  and parts inventory
• Service to Sales Driving services department to
  generate revenues
• Balancing between critical tickets
• Balancing between critical tickets, irate
  customers, productive employees and optimized
  routes makes scheduling, routing and dispatching.
• Ensuring an accurate data for analytics

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Field Workforce Management
Software

• There are huge potential savings for firms
  who use technology to streamline these
  operations.Field workforce management software
  has significantly evolved in the past 10 years.
  The software is integrated with the Backend
  systems service management billing, accounting,
  parts inventory other HR systems. The Field
  workforce management software companies offer
  software with prominent attributes and
  functionality may vary from one company to the
  next.

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Mobility Solutions in Field Workforce Management

• Companies are also adapting to use mobile
  computing to improve their communication with the
  field workforce, increase productivity,
  streamline processes, enhance customer experience
  and retain loyalty. This software can help to
  schedule and route optimization, automate vehicle
  location, remote vehicle diagnostics, driver logs
  and hours-of-service tracking, inventory
  management, field worker management and driver
  safety. The mobile software may use databases
  containing details about customer-premises
  equipment, access requirements, and parts
  inventory.

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• Mobility can
• Provide real-time analysis of mobile work status
• Increase the first-time-fix rate
• Reduce overhead or administration costs of
  paper-based field service management and
  data entry
• Preserve e-audit trail for full regulatory
  compliance
• Increase productivity
• Shorten billing cycles
• Field service management software is no
  longer a secret weapon wielded by enterprises
  its a necessary tool for survival in the growing
  competition. If you are looking for a easy to use
  field workforce management software do check out
  trackone. We do offer a 14 day no strings
  attached Free Trial