CRM Role play

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ROLE PLAY
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SCENARIO - ETOPS FLT, KUL-CMB(AK 255)
- INTOT R461 MDN P756 MABIX P570 KAT
- 180 PAX WEATHER - ENROUTE (
IMC ) - DIVERSION ( MEDAN,
BANDAR ACEH, PHUKET
SUITABLE) PROBLEM - DECOMPRESSION BEFORE
ETP ATC CLEARANCE - DESCEND TO FL140 AND DIVERT
TO MEDAN
Objective Ensure everyone on board is safe and
land at the nearest suitable Airport.
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Instructors notes Role play cards
Captain Aircraft is levelled at FL140,
announce- FLIGHT ATTENDANT, AIRCRAFT AT
SAFE LEVEL Make use of the Integrated
Decision Making Model for decision
making F/O Assist the Captain to your
best ability,make use of the Integrated Decision
Making Module. SFA Upon
hearing the post decompression announcement-
FLIGHT ATTENDANT AIRCRAFT AT SAFE
LEVEL, your role play begins..make use of the
Integrated Decision Making
Module. FA When briefed by SFA, inform
him/her that a few passengers are suffering
from hypoxia and turning BLUE.
However all oxygen bottles are depleted. Pax 1
You are a DOCTOR. Dont reveal your identity
unless requested for assistance
by a Flight Attendant. If you are told that a
few passengers are turning BLUE
advise the Flight Attendant that We must
descend and land immediately Pax2 When
approached by a Flight Attendant, inform him/her
that you have difficulty in
breathing. OBJECTIVES ARE TO ENSURE EVERYONE ON
BOARD IS SAFE AND TO LAND THE AIRCRAFT AT THE
NEAREST SUITABLE AIRPORT.
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• Instructors Notes
• Divide to 2 groups, 6 persons in each group to
  take up role play and the rest will act as an
  observer and to fill up the Observation Sheet.
• 2. Ensure that CLEAR module is used and that
  the Captain has briefed the SFA on TESTS
• This role play has a combination of all the
  elements SA,Decision Making,Leadership
• Followership and Fatigue Stress.
• Monitor the PROCESS that leads to the outcome of
  the decision making and brief the
• the class after the role play
• 5. Facilitator to act as Air Traffic Controller
• 6. In the event that we have a small group or a
  monotony group ( pilots or flight attendants
• only) use the back up plan.
• .

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Instructors notesBack up Plan
Purpose This activity has each group seeking
consensus on a values-driven problem. The game
tests communication, listening, and conflict
resolution skills.   Time 30 to 45 minutes
depending upon the number of groups. Supplies
Participant Handout and Observer Handout.
Participants 10 to 30 people.   Method Divide
participants into groups of five or six. As sign
one person to be an observer. (Optional the
facilitator may act as observer.)Gather observers
outside the training room. Pass out Observer
Handouts and stress that they are to only write
down their observations of behaviour, not make
assumptions about why people are acting certain
ways.
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Rejoin the larger group. Read the Participant
Handout out to each group. Stress that each
group is to come to consensus. They have 15
minutes to reach a consensus. After 15 minutes,
call time. Ask each group to report on their
decision. Ask observers to report on what they
observed.   Debriefing Ask participants how
comfortable each person feels with the decision.
Ask the group if there was a conflict between
what was best for the shareholders and what was
best for the actors. Stress that there is a
difference between arriving at consensus and
agreeing on an answer. In order to achieve
consensus, people must understand why other
people think a certain way and then come to a
decision that everyone can live with.
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Many factors affect this-impatience, poor
communication skills, fear of voicing an opinion
,time stress, lack of respect for other members.
When a decision is values-driven, the importance
of consensus increases .Ask each team what they
would do differently if they were to do the
activity again.   Genetic Actors Participant
Handout   You are living in a future age when
all films are made with genetic actors. These
individuals are born and grown in order to act in
one specific film. Your group is filming the last
film in a horror series. You are going to create
genetic freaks who will be monsters in this film

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Your Decision When filming is completed, what
will you do with these actors? 1. Euthanise them
(cost 3,000). 2. Cast them into the streets
(cost 0). 3. Ship them to a uninhabited island
(60,000). 4. Give them the means to live out
their lives in peace (40 million). 5. Train them
in useful employment (5 million).   You have 15
minutes to reach consensus.
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Genetic Actors Observer Form     Did the group
reach consensus? Yes/ No How did the group go
about addressing the problem? ____________________
__________________________________________________
__________________________________ _______________
__________________________________________________
_______________________________________ __________
__________________________________________  
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Did people listen to each others opinions?
Provide examples. ________________________________
__________________________________________________
______________________ ___________________________
__________________________________________________
___________________________     Did each person
explain what their opinion was and why? Provide
examples. ________________________________________
__________________________________________________
______________ ___________________________________
__________________________________________________
___________________
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What behaviours hindered the group seeking
consensus? _______________________________________
__________________________________________________
_____________ ____________________________________
__________________________________________________
________________
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Seating Position ( 11 participants
)





Obs
Obs
F/O
Capt
Obs
Obs
FA
SFA
Obs
Pax1
Pax2
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• OBSERVATION SHEET(please circle )
• Did the Capt. F/O discuss about the diversion
  plan Yes
  No
• Did the SFA/FA page for a doctor
  
  Yes No
• Did the Captain brief the SFA on TESTS
  
  Yes No
• Did the SFA brief the FA that aircraft is at
  14,000 feet and
• oxygen requirement
  
  Yes No
• Is there active participation/communication
  amongst the crew members
  
• 
  
  Yes No
• 6. Who assumes the role of a Functional
  leaderwhen the passengers
• are suffering from hypoxia
  A. Captain B. SFA C. FA
  D. doctor

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• Role Play- Summary
• To observe if crew are able to convert
  theoretical knowledge to practical application
• To consolidate on recurrent modules- SA, Decision
  Making, Leadership Followership and Fatigue
  Stress.
• Good CRM practice will lead to good Decision
  Making.
• Together
• Everyone
• Achieves
• More
• .