Hospitality Customer Engagement

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HOSPITALITY CUSTOMER ENGAGEMENT
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• The most important element of hospitality is
  customer engagement. Remember, a guest that is
  fully engaged is less likely to worry about price
  when booking repeated stays in a hotel. This
  shows the significance of customer engagement in
  the industry as advised by hospitality
  consultants in Dubai.

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What you need to keep in mind..

• Keep in mind, guests are looking for an out of
  the ordinary experience and will not remain loyal
  if the experience is anything but. A choppy
  experience will drive guests away. The goal is to
  enhance your guests experience.

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EFFECTIVE COMMUNICATION

• There must be effective communication between
  hotel staff and guests at all times

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ADDRESS ISSUES

• Service issues should be addressed before it is
  too late

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MARKETING PROMOS

• On-site marketing including guests promotions

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SERVICE IS VITAL

• Service is a vital element when it comes to
  meeting the needs of the guests, providing
  comfort or alleviating their worry. A hotel can
  make a guest feel wanted, feel like they belong,
  welcome them open heartedly and have an excellent
  staff that shows respect and courtesy at all
  times.

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RESEARCH

• Analyst show guests are known to freely spend
  money where there is customer engagement leading
  to business growth. Disengaged guests, on the
  other hand, spend far less crippling the stream
  of revenue. Money is not the only factor between
  engaged and disengaged guests. 

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POSITIVE FEEDBACK

• Engaged customers tend to build a strong
  emotional connection to the place they are
  staying, resulting in frequent hotel stays. They
  will also go one step further and bring their
  friends and family or even post reviews and
  feedback on public travel sites.