Embrace the Mobile Mind Shift - PowerPoint PPT Presentation

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Embrace the Mobile Mind Shift

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Learn how retailers can use the IDEA (identify, design, engineer, analyze) cycle to transform their customers; experiences in a way that creates an engaging mobile moment that addresses this mind shift. – PowerPoint PPT presentation

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Title: Embrace the Mobile Mind Shift


1
EMBRACE THE MOBILE MIND SHIFT
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  • Mobile Growth is Astonishing
  • Never try to change peoples behavior. Always
    meet your users and customers where they are --
    no matter where they are doing business. More and
    more, users and potential customers are on their
    mobile devices. This year, we will see the 20
    billionth mobile phone sold. Mobile devices have
    made the Internet more accessible to new
    populations and demographics. This rate of growth
    is expected to continue. It is estimated that
    mobile accounts for 30 of e-commerce in the US
    today.
  • User Experience Performance Engagement
  • In order to acquire new users and retain existing
    users, businesses need to focus on providing the
    best possible user experience. To me, a better
    user experience means I can download content
    faster, I can conduct transactions securely, and
    I can do this all from my mobile device. This
    good user experience will keep me coming back to
    the mobile website or mobile application.
  • Performance in a mobile first world means two
    things
  • Improving speeds on the last mile of a connection
    (the hop from the wireless tower to your device)
  • Adapting content to be delivered across a variety
    of screen sizes
  • Both these issues need to be solved effectively
    in order to improve the user experience on a
    mobile device.

3
  • Dont Bring a Knife to a Gunfight
  • In order to be successful in the mobile
    environment you have to pick the right tools
    from finding solutions to help you optimize
    content for delivery to delivering content users
    expect. Because of less than optimal experience
    -- caused by latency and limited content served
    to smaller screens -- mobile devices have not
    delivered on their promise to retailers that they
    can be an engaging channel for consumers. It has
    become a vicious circle mobile devices havent
    delivered consequently, retailers arent
    adequately focusing on the mobile customer
    experience.
  • You need to answer the following questions as you
    build your mobile app
  • Whats my strategy for taking advantage of this
    growth in mobile traffic and devices?
  • Do I need to build a native mobile app or do I go
    with a mobile browser experience?
  • Do I have an app delivery provider that can work
    across mobile apps, mobile browsers and desktop
    browsers?
  • To find out the answers to some of these
    questions and more, join me and Forresters Vice
    President and Principal Analyst Julie Ask. We
    will
  • discuss how retailers can use the IDEA (identify,
    design, engineer, analyze) cycle to transform
    their customers experiences in a way that
    creates an engaging mobile moment that addresses
    this mind shift.

4
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