Trackforce Introduces CARES, our Client Success Program

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Trackforce Introduces CARES, our Client Success
Program
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Trackforce, a software company who specializes in
web-based and mobile app platforms to optimize
the management of physical security services, is
leading the industry in client support.
 Currently we offer no-cost support, free
deployment training, unlimited software updates,
no annual maintenance fees and cost-effective
device-based subscription pricing.  To better
help our clients grow their business as well
as create strong client success relationships,
Trackforce is introducing a new program called
CARES. Existing GuardTek subscribers will
be given a designated Client Success
Specialist (CSS) who will monitor, manage and
mentor each client throughout their relationship
with Trackforce. In addition, each CSS will
provide enhanced support through a series of
informative web and email campaigns, new database
tools and interactive events. CARES is a
construct of five words that express the
commitment each of our CSS agents makes to our
clients.  These words define the level of effort
we undertake to educate, empower and improve the
experience of our subscribers. Communicate Amidst
 the variety of ways to connect, the telephone is
the most popular source of help at 61, followed
by email at 60 (eConsultancy).
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We are increasing the tempo of customer
communication through regular calls and emails to
check-in and see how you are doing and how we can
help. Anticipate The more we understand about
our clients, the better we can anticipate needs
and address any complications. We strive to know
exactly who our clients are, about their
business, how it runs and how we can best foster
the most successful use of Trackforce products
and services. Respond Trackforce promises to
respond quickly and effectively to all client
requests for assistance. Security is 24/7 and we
are committed to providing the highest quality
service when you need us most.  This will help
ensure that our clients can keep their clients
happy. Engage Each client will be given a
dedicated CSS.  Although the entire
Client Success Team is available to help,
engaging in meaningful collaboration creates
trust. We want to earn our clients loyalty and he
lp them grow their business. Sustain
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Success of the Trackforce CARES Project will be
measured by customer satisfaction. We will ask
for feedback, suggestions and recommendations.  O
nly by actively listening can we know what we can
provide to help clients achieve their strategic
objectives. To drive the success of our CARES
Project, we rely on the commitment and experience
of our Client Success Team.  Recently we changed
the name of our group from Customer Support to
Client Success.  This is more than just a change
of words, it expresses the caring commitment we
make to our clients.   Curious about how
Trackforce and our security operations management
software can help modernize your
operation? Contact us for a demo! Article
Resource- http//www.trackforce.com/trackforce-in
troduces-customer-cares/