Difficult Investigations

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• Difficult Investigations - Liars, Multiple
  Complaints, Overlooked Complaints and Handling
  Other Difficult Situations

www.onlinecompliancepanel.com 510-857-5896
customersupport_at_onlinecompliancepanel.com
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• Instructor Profile
• Teri Morning, MBA, MS, SPHR,
  SPHR-CA is the President of her own HR Consulting
  firm and a new company Hindsight Employee
  Relations and Investigation Management software.
  She has over 15 years human resource and training
  experience in a variety of professional fields,
  including retail, distribution, architectural,
  engineering, consulting, manufacturing (union),
  public sector and both profit and non-profit
  company structures. She has
  consulted with employers on their problems and
  trained managers and employees for over 10 years,
  meeting and working with employees from all types
  of businesses. In addition to a MBA, Teri has a
  Masters degree in Human Resource Development
  with a specialization in Conflict Management. 

www.onlinecompliancepanel.com 510-857-5896
customersupport_at_onlinecompliancepanel.com
3

• Description
• Employers conduct investigations for
  a variety of reasons employee complaints,
  background checks, allegations of misconduct,
  losses of various types. The shared primary
  purpose of these investigations is the same - to
  find out the facts of a situation to determine a
  course of action to take - or not to take.
• In training classes, most
  exercises use scenarios of factual, logical,
  organized and cooperative employees. Therefore,
  in theory, investigating seems easy but in
  reality, more often than not it is not and can
  turn into real chaos quite quickly.

www.onlinecompliancepanel.com 510-857-5896
customersupport_at_onlinecompliancepanel.com
4

• Why Should you Attend
• Wherever there are people, there are
  employee relations issues, which can turn into
  compliance issues. Today, there are enough
  misunderstandings and miscommunications to keep
  employee relations persons busy every day, all
  day.  This webinar will cover methods
  and techniques to smooth the way through the most
  difficult part of any investigation untangling
  the real issues of a complaint and interviewing
  smoothly garnering accuracy and cooperation from
  scared, difficult, combative, angry and upset
  complainants and coworkers and more. 

www.onlinecompliancepanel.com 510-857-5896
customersupport_at_onlinecompliancepanel.com
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• Objectives of the Presentation
• Processes and procedures to get your ducks in a
  row before you ever start an investigation.
• How to untangle issues and elements of a
  complaint. How to triage issues of a complaint to
  determine what the employer should be
  investigating, the manager should be resolving
  and for what the employee is accountable.
• Starting an interview in a way that is friendly
  but authoritative enough that most witnesses will
  be truthful and forthcoming from the beginning.
• How to tell the difference between misinterpreted
  recollections vs. purposeful distortion or even
  providing misinformation.
• Telling the difference between a witness's
  selective memories vs. human forgetfulness.
• Determining if the investigator did not ask good
  question vs. a witness's purposeful omission.
• How to get to facts that were omitted whether
  purposefully or not.
• Getting to the bottom of inference and untangling
  the web of deception.
• Interviewing those who disorder, complicate, blow
  up and back track.
• How to handle a hostile even lying witness.

www.onlinecompliancepanel.com 510-857-5896
customersupport_at_onlinecompliancepanel.com
6

• Who can Benefit
• Supervisors
• HR Associates
• Managers and Generalists
• Employee Relations
• Managers
• Plant Managers
• Business owners
• Those in non-HR jobs who have
• investigatory responsibilities.

www.onlinecompliancepanel.com 510-857-5896
customersupport_at_onlinecompliancepanel.com
7

• Live Session - How it works
• Username and Password will be sent to you 24
  hours prior to the webinar
• Presentation handouts in pdf format will be
  mailed to you
• Login to the session using the username and
  password provided to you
• Get answer to your queries through interactive
  QA sessions via chat
• Please let us know your thoughts and views at the
  end of webinar, your valuable feedback will help
  us improve
• Get certification of attendance.
• Recorded Session - How it works
• A link will be provided to you upon purchase of
  the recorded session
• Please click on the link to access the session
• Presentation handouts in pdf format will be
  mailed to you
• Get certification of attendance.

www.onlinecompliancepanel.com 510-857-5896
customersupport_at_onlinecompliancepanel.com
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• Get Connected With Us

www.onlinecompliancepanel.com
www.onlinecompliancepanel.com 510-857-5896
customersupport_at_onlinecompliancepanel.com