sap crm online training in Delhi

1
SAP CRM Online Training
2
Introduction

• CRM Customizing Fundamentals
• Over view of CRM Architecture
• Business Partner
• Business categories
• BP Roles Grouping, BP Relationships
• Business partner Hierarchy
• Organizational Management
• Organizational Model, Org Determination
• Territory Management
• Territory Hierarchy Levels

USA 1-6786933994,16786933475 India-
91-9052666559 Emailinfo_at_magnifictraining.com
Visit www.magnifictraining.com
3
Marketing

• Marketing Planner Campaign Management
• Marketing Calendar
• Personalized Mail Forms
• Segment Builder
• Customer Segmentation, Attribute List , Info sets
• Product Proposals
• Campaign Automation
• External List Management
• Lead Management
• Lead Questionnaire

USA 1-6786933994,16786933475 India-
91-9052666559 Emailinfo_at_magnifictraining.com
Visit www.magnifictraining.com
4
Sales

• Opportunity Management
• Sales Cycles in Opportunity management.
• Surveys and Questionnaire in Opportunity
  management
• Order Management
• Contract management
• Copying Controls
• Sales Cycle, ToolsBuying Centre Sales Agent
• Special functions in order management

USA 1-6786933994,16786933475 India-
91-9052666559 Emailinfo_at_magnifictraining.com
Visit www.magnifictraining.com
5
Service

• Service order management
• Complaints and Returns
• In-House Repair Management
• Installed Base management
• Installed Categories IB
• Components
• Objects, Object Family
• Assign Object Family to IB Category
• Service agreements and service contracts
• Warranty claims

USA 1-6786933994,16786933475 India-
91-9052666559 Emailinfo_at_magnifictraining.com
Visit www.magnifictraining.com
6
CRM User Interface ( Web UI)

• UI concepts and UI Vs SAP GUI
• Business roles
• Authorization roles
• Navigation bar profile
• Work center link group
• Direct links and logical links
• Enhancing the existing business roles
• Linking business role to org model.
• Transaction launcher

USA 1-6786933994,16786933475 India-
91-9052666559 Emailinfo_at_magnifictraining.com
Visit www.magnifictraining.com
7
SAP CRM Fundamentals

• Introduction to SAP CRM
• Basics and Architecture
• SAP CRM Marketing
• SAPCRM Sales
• SAP CRM Services
• SAP CRM Web Channel
• SAP CRM Partner Channel Management
• SAP CRM Interaction Center
• SAP CRM Field Applications
• SAP CRM Analytics

USA 1-6786933994,16786933475 India-
91-9052666559 Emailinfo_at_magnifictraining.com
Visit www.magnifictraining.com
8
Base Customization of SAP CRM

• SAP CRM Overview
• Business Partners
• Organizational Management
• Product Master
• Transaction Processing
• Activity Management
• Partner Processing
• Actions
• People Centric CRM

USA 1-6786933994,16786933475 India-
91-9052666559 Emailinfo_at_magnifictraining.com
Visit www.magnifictraining.com
9
Experience on SAP CRM User Interface

• Describe the different UI elements and know how
  to personalize them
• Explain the concept of Business Roles and know
  how to maintain them
• Understand the Navigation Bar
• Customizing and how to integrate other web
• Get a basic understanding of the architecture of
  the User Interface
• Explain the Design Layer Concept

USA 1-6786933994,16786933475 India-
91-9052666559 Emailinfo_at_magnifictraining.com
Visit www.magnifictraining.com
10
Customizing SAP CRM

• Business Layer
• Generic Interaction Layer Basics
• Business Object Layer Transactional Services
• Enhancement of Data Model with the Application
  Enhancement Tool
• Enhancement of Generic Interaction Layer
  Components
• Simple Objects
• Presentation Layer
• UI Component Development and Enhancement Concepts
• Views, View Sets, Custom Controller, Window,
  Navigation

USA 1-6786933994,16786933475 India-
91-9052666559 Emailinfo_at_magnifictraining.com
Visit www.magnifictraining.com