sap crm online training in india

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SAP Customer Relationship ManagementTraining
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SAP CRM Functional Course Content
Introduction to SAP CRM
Marketing
Sales
Service
CRM User Interface ( Web UI)
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SAP CRM Technical Course Content
SAP CRM Fundamentals
Base Customization of SAP CRM
Experience on SAP CRM User Interface
Customizing SAP CRM
CRM User Interface ( Web UI)
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Introduction to SAP CRM

• CRM Customizing Fundamentals
• Over view of CRM Architecture
• Business Partner
• Business categories
• BP Roles Grouping, BP Relationships
• Business partner Hierarchy
• Organizational Management
• Organizational Model, Org Determination
• Territory Management
• Territory Hierarchy Levels

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Introduction to SAP CRM

• Product Master
• Attributes Set Type, Hierarchies Categories,
• Product types, Maintain Products
• Transactional Processing
• Business Transactions
• Item Category
• Activity Management
• Business Activities
• Partner Processing

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Marketing

• Marketing Planner Campaign Management
• Marketing Calendar
• Personalized Mail Forms
• Segment Builder
• Customer Segmentation, Attribute List , Info sets
• Product Proposals
• Campaign Automation
• External List Management
• Lead Management
• Lead Questionnaire

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Sales

• Opportunity Management
• Sales Cycles in Opportunity management.
• Surveys and Questionnaire in Opportunity
  management
• Order Management
• Contract management
• Copying Controls
• Sales Cycle, ToolsBuying Centre Sales Agent
• Special functions in order management

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Service

• Service order management
• Complaints and Returns
• In-House Repair Management
• Installed Base management
• Installed Categories IB
• Components
• Objects, Object Family
• Assign Object Family to IB Category
• Service agreements and service contracts
• Warranty claims

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CRM User Interface ( Web UI)

• UI concepts and UI Vs SAP GUI
• Business roles
• Authorization roles
• Navigation bar profile
• Work center link group
• Direct links and logical links
• Enhancing the existing business roles
• Linking business role to org model.
• Transaction launcher

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SAP CRM Fundamentals

• Introduction to SAP CRM
• Basics and Architecture
• SAP CRM Marketing
• SAPCRM Sales
• SAP CRM Services
• SAP CRM Web Channel
• SAP CRM Partner Channel Management
• SAP CRM Interaction Center
• SAP CRM Field Applications
• SAP CRM Analytics

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Base Customization of SAP CRM

• SAP CRM Overview
• Business Partners
• Organizational Management
• Product Master
• Transaction Processing
• Activity Management
• Partner Processing
• Actions
• People Centric CRM

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Experience on SAP CRM User Interface

• Describe the different UI elements and know how
  to personalize them
• Explain the concept of Business Roles and know
  how to maintain them
• Understand the Navigation Bar
• Customizing and how to integrate other web
• Get a basic understanding of the architecture of
  the User Interface
• Understand the UI Configuration Tool and perform
  layout changes
• Explain the Design Layer Concept

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Experience on SAP CRM User Interface

• Perform customer specific enhancements with the
  Easy Enhancement Workbench
• Explain the Component Enhancement Concept
• Explain how to create skins to adapt the UI to
  your corporate identity
• Understand Web Services and the Web Service Tool

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Customizing SAP CRM

• Business Layer
• Generic Interaction Layer Basics
• Business Object Layer Transactional Services
• Enhancement of Data Model with the Application
  Enhancement Tool
• Enhancement of Generic Interaction Layer
  Components
• Simple Objects
• Presentation Layer
• UI Component Development and Enhancement Concepts
• Views, View Sets, Custom Controller,Window,
  Navigation

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Customizing SAP CRM

• Component Interface and Usage of Components
• Cross component Navigation
• Implementation of Value helps
• Editable Overview Pages
• Tables in views
• Transaction context
• Component Enhancement Examples
• UI Types
• Global Data Context
• UI Configuration, Transaction Launcher

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Thank You!