sap customer relationship management(crm)online training in india

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Customer Relationship Management
Online classroom Corporate Training
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Customer Relationship Management
BECOME A SAP CRM CONSULTANT JOB PROFILE
Learning IT Courses Has Never Been This Easy
Learn more about Highly Paid Jobs in IT

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Customer Relationship Management

• SAP CRM Contents
• Who Is A SAP CRM Consultant
• Introduction To SAP CRM
• SAP CRM Consultant Roles
• SAP CRM Tasks
• Key Skills Required
• SAP CRM Career Opportunities

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Customer Relationship Management

• Who Is A SAP CRM Consultant
• SAP CRM Consultant Specialized in SAP Customer
  Relationship Management
• SAP CRM application - addresses short-term
  imperatives to reduce cost and increase
  decision-making ability thereby achieving
  differentiated capabilities

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Customer Relationship Management

• SAP CRM Module
• SAP CRM key functions include front office
  functions, end-to-end industry-specific processes
  via marketing, sales, service and various other
  channels.
• SAP CRM key functions are linked to fields of
  marketing, sales and service.
• Contact channels - Interaction center, web
  channel (e-commerce), field applications and
  partner channel management.
• CRM Middleware is the primary device for the data
  exchange between the CRM system and the connected
  ERP system.

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Customer Relationship Management

• SAP CRM Consultant Responsibilities
• Analyze business processes and customer needs.
• Translate the requirements into functional design
  specifications for SAP CRM system setup through
  configuration and development
• Drive integration testing of business processes
  within SAP
• Act as first point of contact for key users for
  SAP CRM support
• Create documentation on all implemented solutions
• Develop SAP CRM training material for the
  business key user
• Conduct key user training

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Customer Relationship Management

• SAP CRM Consultant Tasks
• CRM Functional consultant interacts with the
  customer.
• Configuration of CRM system to meet customer
  business process requirement .
• Basic settings like transaction types, status
  profiles, partner determination, org
  determination etc.
• Master data like business partner related field
  grouping
• Middleware settings, configuration for
  replication of data with R/3 etc also done by
  functional consultants.

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Customer Relationship Management

• Key Skills
• CRM SAP CRM EHP1 WebUI, SAP CRM 7.0 Web UI,SAP
  CRM,  ABAP, BOL, GENIL, BSP Workbench, AET,
  Transaction Launcher, One Order   framework, Base
  Customization.
• Tools Debugger
• Interfaces BAPI, BADI and RFC
• ABAP Dictionary
• ABAP Reports

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Customer Relationship Management

• SAP CRM Career Opportunities
• Bachelors degree (masters degree preferred) in
  computer science and a certification in SAP CRM 
• Given SAP's grasp on the market for high-end ERP
  installations, the slice of this market for
  certified SAP professionals will continue to
  grow, according to SAP. 

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Customer Relationship Management
1. Interactive Learning at Learners
convenience2. Industry Savvy Trainers3. Learn
Right from Your Place4. Customized Curriculum5.
24/7 system access6. Highly Affordable
Courses7. Support after Traininga. Resume
Preparationb. Certification Guidancec.
Interview assistance

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Customer Relationship Management
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