Dental Front Office Training Videos Online – Front Office Rocks

1
Front Office Training Online Tips To Improve
Service at Your Front Desk!
2

• Front desk employees are the key to the success
  of a business. They are the ones to whom a
  customer encounters upon entry into your
  business, so it is essential that your employees
  present the most positive image possible.

3

• Whether its a hotel, auto dealer service center,
  professional offices or medical practices, a
  clean, efficient front desk operation provides a
  favorable impression of your business and makes
  customers feel welcome.

4

• A major component of a successful business is how
  well your office staff is trained to receive
  consumer responses and questions. What can you do
  to optimize the front office? Here are few front
  office training schedules to being a Super Star
  at the Front Desk!

5
ESTABLISH THE RECEPTIONISTS ROLE

• The office manager trains the employee by
  pointing out the different types of patients the
  employee will encounter, such as older adults who
  are ill or hard of hearing and irate patients.
• Managers explain other priorities, such as filing
  medical records, recording payments into the
  computer, tracking voice mail messages, and
  keeping personal phone calls to a minimum.

6
TIPS TO TRAIN YOUR FRONT DESK EMPLOYEES

• Provide your employees with the best front desk
  training video packages available to ensure that
  they have the opportunity to operate as
  efficiently as possible.
• Another way to ensure the highest level of
  customer service is to either hire a customer
  service trainer or to appoint one within your
  company.

7
FRONT OFFICE TRAINING PROGRAMS WHAT YOU GET

• Handling difficult people with diplomacy and tact
• Taking and making calls like a PRO
• Enhance professionalism and promote exceptional
  customer service

8

• Front Office Training Videos offered by Front
  Office Rocks are designed to offer solutions and
  suggestions of how to set your office apart from
  the rest. They are designed to be entertaining,
  realistic, and most of all, easy to implement.
• Join Today
• Visit www.frontofficerocks.com