The Role of the Receptionist in the Healthcare Setting

1
Medical Receptionist

• Common Work Responsibilities

2
Role in Patient Care

• Support Clinical Providers
• Support Managers
• Interact with Patients
• Communicate with Coworkers
• Administrative

3
Common Responsibilities

• Greet Patients
• Provide Paperwork
• Process Insurance Claims
• Submit Billings
• Answer Telephones
• Take Messages
• Direct Patients
• Manage Documents

4
Common Responsibilities

• Organize Office Meetings
• Communicate with Outside Organizations
• Input Data in Electronic Records
• Direct Staff

5
Character Qualities

• Compassionate
• Caring
• Enthusiastic
• Interpersonal Communication Skills
• Well-Organized
• Detail Oriented
• Passionate
• Motivated

6
Managerial Tasks

• Training New Employees
• Leading Office Meetings
• Ensuring Operational Efficiency
• Business Strategy Planning
• Employee Reviews
• Patient Conflict Resolution
• Human Resources

7
Important Factors

• Education
• Training
• Certification
• Experience
• Seniority
• Employer Needs
• Patient Population
• Geographic Region

8
Sources

• Medical Receptionist Job Description
• http//www.medicalofficecareers.com/medical-recept
  ionist-salary/