What is a Virtual Answering Service?

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What is a Virtual Answering Service?

• By
• http//www.bestphoneansweringservice.com/

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Companies using virtual answering services to
solve their organizational and other worries is
not that new today. Virtual answering services
help organizations be more connected to customers
as well as help increase efficiency and
productivity. If you are still unaware as to what
a virtual answering service is, here is an update
that you need to know. Do remember that virtual
answering services will help you do more for less
and as a business, you do need to look at your
ROI more than anything. What does a virtual
answering service do? A virtual answering
service is one that takes all the calls made to
your company by your new and existing clients on
your behalf, notes down all the information and
messages that the customer has to offer and then
passes it on to the person-in-charge in your
office so that the query or problem can be
handled at the earliest and the customer feels
satisfied with your company services.
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Virtual Answering services have gained immense
popularity in recent times as they help the
company to stay connected with all their clients
without the company officials having to take out
time to talk to their customers. This helps the
company save a lot of time which can be utilized
for other work, knowing that all their phone
calls are being directed into safe hands and will
be taken care of. There are 3 main types of
virtual answering services that have been
discussed below in details.
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Traditional Answering Service Companies Such
company have built up their entire system in the
last 10 to 12 years and is based on the countrys
public telephone system. This is the reason that
their technology is often limited in certain
aspects especially for call transferring and
messaging services. Virtual Answering Service
Companies They use a new, cloud based VOIP
technology which allows them to answer calls
efficiently, transfer them immediately and take
messages from callers for various small business
companies, all at the same time. Large
Multi-location Virtual Answering Companies This
type rents out office spaces and related
facilities and takes their existing resources of
receptionists who are not busy at work and are
spread over various locations to form a
receptionist pool for phone answering services.
Their phone systems are so designed that their
customers at different locations can reach out to
the company easily. The calls get automatically
transferred to the first available receptionist
at any locationso that a call is never missed.
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Virtual Answering Service is a big step for both
small and big businesses, especially those who do
not wish to miss out on their existing and new
clients at any time, be it day or night. About
Author US Answer is cloud-based answering
service and mobile app built on the
Salesforce.com and 8x8s cloud-based Contactual
software. More information can be found at
http//www.bestphoneansweringservice.com/