Customer Experience Management software| Queuing Systems | Que management

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Customer Flow Management and Experience
Management software

• Customer Flow Management helps organizations
  adopt a consumer-centric perspective that begins
  when a customer enters the door. It stresses the
  importance of planning and monitoring the
  customers entire visit. Qmatic changes the way
  your customers wait for service. Customers can
  check in to your business with the aid of a
  self-serve kiosk or mobile phone. This includes
  capturing data and information at each point of
  contact with a staff member or while at each
  self-service point. Whether you have a small
  location or a wide network of branches, looking
  at the details behind service can deliver big
  benefits.

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Customer experience management software

• The main function of the Customer experience
  management software is to gather authentic
  client information via an uncomplicated way of
  communication making the company adopt the
  amalgamated details and integrate with the
  customer service to perk up the services of the
  company so as to ascertain enhanced productivity.
• Another way this customer relationship management
  software can prove beneficial for your company is
  that your paper work will be reduced making it
  possible for the small scale industries to adopt
  it.

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Que management

• Que management System is the process of well
  organized movements of the customers all the way
  through, and out of the waiting process - is
  rapidly becoming a vital element in many
  businesses because of its confirmed ability to
  reduce client walk-aways, develop income per sq.
  ft. And stimulate sales. As a matter of fact,
  according to the International Council of
  Shopping Centers, the average customer spends
  about 1 per minute while shopping.

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Customer waiting line management

• Customer waiting line management has
  revolutionized the typically dreaded task of
  waiting in line at a favorite restaurant by
  making it a more informative, interactive
  experience for both the guest and queue manager.
  This system is simple, only requiring a broadband
  connection and browser, and will create a virtual
  waiting line for guests that allow them to keep
  track of their place in line.
•  

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Queuing Systems

• Queuing Systems are a very reliable and can
  manage the customers efficiently. It does not
  require any person to operate the customers
  themselves can just press the button and take
  their waiting list number from the simple queuing
  machine. The machine will directly indicate the
  customer number at the board and the customers
  can go to the respective counters as indicated in
  the board. Many of the establishments have
  advantaged from this Queuing system.

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Software

• Qmatic Beat -Qmatic's Beat is a mobile software
  application that enables customers to enter a
  queue line for services before they arrive.
  Customers using the mobile application are
  guided to the location that can serve their needs
  in a convenient time frame. Beat allows your
  customers to connect with your service quickly
  and efficiently.

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• Qmatic Choral -Qmatics Choral is an audible
  system that helps keep your customers informed
  of the waiting process. When customers hear a
  voice prompt, it reassures them that service is
  being delivered and they are moving up in the
  queue. Using quality audio prompts also helps
  visually impaired customers.

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•   Qmatic Cinematic- Qmatics Cinematic creates
  a visual display of the wait status for your
  customers. Using a display screen increases the
  opportunity to communicate with your customers
  and inform them of other services and products
  you offer while they wait. Giving your customers
  visual information can help change their
  perception of the actual wait time.
• Product Documents

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• Qmatic Coda -Qmatics Coda is a simple call
  button device that allows you to call customers
  from the queue line. When your staff use a call
  button device they can call customers forward,
  just as the current transaction is ending. This
  really brings speed to the flow of customers.

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Academic-collegiate Software Inc.

• Contact Details -
• Call 1-800-429-1686 Fax [phone] Write
  Academic Collegiate Software, Inc. 3 Haley Rd.,
  Marblehead, MA 01945 Email customerservice_at_acade
  mic-collegiate.com Website-http//www.academic-c
  ollegiate.com
• Thank you for visiting us today.