international freight forwarders

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(No Transcript)
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Clique Logistics Couriers, Freight Shipping
Services in Australia

• A freight forwarder is a company that operates to
  deliver goods or merchandise on behalf of other
  companies or individuals. It is engaged in the
  transportation of commercial goods, life-saving
  medicines and chemical treatments, fragile
  cargoes, machinery, important documents, and many
  other items. It's prompt, excellent service is a
  must, and delay is its worst enemy. If you are
  planning to tap the services of a International
  Freight Forwarders company in your business, you
  should carefully evaluate your prospects. Knowing
  their undesirable characteristics can help you to
  make an informed decision of what to choose. Here
  are some of them

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1. Poor Vehicle Maintenance

• As a delivery service provider, a International
  Freight Forwarders is expected to have its
  delivery vehicles in top shape all the time. This
  will enable the delivery personnel to bring the
  goods to their final destination at the earliest
  time possible.
• Regular vehicle maintenance is a must for
  delivery service companies. It should maintain a
  team that works to ensure that all delivery and
  other vehicles are regularly checked and kept in
  good condition.

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2. Unwillingness to carry fragile items.

• Some forwarders are too afraid to assume
  responsibility for items that have a high
  potential for getting damaged. Being engaged in
  this service, they should formulate measures for
  the proper handling and protection of delicate
  items. They should provide cargo handling
  training to their personnel to improve their
  confidence and cargo handling techniques.

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3. Poor Customer Service

• Good customer service is one of the most
  important assets of a service provider. A freight
  forwarder should be able to treat its clients in
  a courteous and professional manner. Otherwise it
  will likely lag behind its competitors in revenue
  and performance.
• Freight forwarding companies should train its
  staff to answer phones, give delivery updates,
  and provide other information in a professional
  and tactful way.

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4. Pickup / Delivery Delays

• This has something to do with professionalism. A
  staff that is disciplined to work in a
  professional manner is committed to follow an
  established schedule. Promptness is very
  important in the courier business. It can spell
  the difference in the success or failure of a
  transaction or a life-saving effort.

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5. Delivery Staff Keeps Getting Lost

• This sounds funny but it's its true. Many
  couriers are delayed in picking up or delivering
  items because they got lost along the way.
• A courier is expected to be able to pick up or
  deliver items on time. It should employ delivery
  staff who are familiar with the place and can
  easily understand directions. For the delivery
  personnel to easily find the pick up or delivery
  points, it would be prudent for him ask the owner
  for proper directions. This will allow him to
  perform his job promptly and efficiently.

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Contact Us-

• ryan.turbill_at_cliquelogistics.com.au
• Phone No
• (08) 8244 0acc004
• 0499 390 659
• http//cliquelogistics.com.au/