BSM ALL-hands

1
Business Engagement Services

• Business Relationship Management
• Business Process Management
• Solution Architecture

2
Drivers

• Increase strategic alignment and deepen planning
  activities with all business areas
• Deeper understanding of all business processes
  for ongoing optimization
• Design solutions that address the business
  problems based on the knowledge of their
  processes, and the ITS portfolio of services
• Expand our work initiation activities to better
  position our delivery teams for execution.

3
Straight Talk

• Increase strategic alignment and deepen planning
  activities with all business areas
• - Do better at planning work with the
  business
• Deeper understanding of all business processes
  for ongoing optimization
• - We want to be like Mike.
• Design solutions that address the business
  problems based on the knowledge of their
  processes, and the ITS portfolio of services
• - Look what ITS did FOR me not TO me
• Expand our work initiation activities to better
  position our delivery teams for execution
• - What do the BARs do, and why do you all do it
  differently?

4
Business Process Management

• BPM will work with SRP departments to develop
  their employees skills in identifying goals,
  vision, strategy, facilitate departmental
  planning, and develop processes using corporate
  ITs standard tools and practices.
• BPM will perform mentoring and coaching on the
  following types of efforts to achieve these
  services
• Vision sessions (Business goals)
• Opportunities (Business improvement
  opportunities)
• Process Architecture (Business Inventory,
  Operation Model, Heat Maps)
• As-Is and To-Be processes
• Use process modeling to understand drive
  solution design
• As needed we will work with the business leaders
  to plan for and provide the modeling expertise
  for specific work request.

5
Solution Architecture

• Capability not Technology
• Knowledgeable of ITS Business Strategy
• Knowledgeable of the BUs technology Portfolio
• Technology Health Assessments
• Future BA, Domain Ar., EA SA alignment

6
BARs Aligning to ITILBusiness Area
Representative ? ?Business Relationship Manager

• Were still BARs
• Were not changing directionwere clarifying the
  details.
• Our role clarity work focuses on the future how
  we want it to be, not necessarily how it works
  today
• Response to need for Deeper More Strategic
  Business Area Interaction with ITS
• Best Practices Approach
• Leverage Critical Skills (DNA)
• Develop Nurture Advance

7
How do we Develop, Nurture, Advance?Areas of
focus
Business Acumen
Technology Acumen
Portfolio Management
Business Transition Management
Effective Communication
Strategic Partnering
8
Developing, Nurturing, Advancing with ITS
Business Analysis Center of Excellence
Business Acumen
Information Technology Services
Technology Acumen
Service Management the Project Management
Office
Portfolio Management
Business Transition Management
Organizational Change Management
Business Service Management
Effective Communication
Strategic Partnering
Architecture Planning
9
IT Executive Sponsorship Initiative

• Establish Peer-to-Peer Alignment Accountability
  between ITS and Major Business Areas
• BLT Member Focused within Key Business Areas
• Create Trust Mechanism for Business
• ITS Executives become Strategic Partners with BLT
  members.
• BLT members have a visible accountable IT Exec
  to collaborate with.

10
BES Organization
Water Power Customer Services Power Systems (Sys. Ops Planning) Power Systems (Generation) Resource Mgmt. Water Customer Services Law HR Services, Public Affairs, Mrkt Comm. Financial Corporate Services
Cheryl Palmer Angela Grohol Debra DeCorrevont Thomas Young Perry Bellaire Steve Westwood Bill Kolkhorst Nate Weatherby Ciro Giunta Niamh Stover Dave Pavone Kathleen Rapacki
11
Whats Next?

• Defining BAR engagement activities,
  communications, and deliverables for business
  requests
• Solidify the ITS executive sponsorship initiative
• Identifying documenting impacted business
  technology processes.
• Aligning activities across all BES roles
• Implement and Support the Enterprise Process
  Catalog
• Answering any questions you have