Using

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Usingtroubleshooting_rev3_Jan07
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What You Will Learn Today

• Using and troubleshooting body worn sound
  processors.
• Using and troubleshooting behind the ear sound
  processors.
• Using FM systems and accessories with sound
  processors

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Auria Harmony? Sound Processor
SoundWave? Professional Suite
HiRes 90K Bionic Ear
Platinum Series Sound Processor
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The Evolution of Sound Processors
Auria Harmony? Sound Processor
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Product Overview Platinum Sound Processor (PSP)
Cable
Sound Processor
Rechargeable battery
Headpiece (includes microphone, transmission
coil, and magnet)
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The PSP Sound Processor Features
LED
Sensitivity
Program Switch
Auxiliary Jack (on side of SP)
Volume
Jack for HP cable
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Program Switch
Microphone Tester Earphones
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Volume Control
1200
Decrease
Increase
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Sensitivity Control
The sensitivity control knob determines the
softest level of sound that the cochlear implant
microphone will pick up.
1200
Increases the microphone sensitivity
Decreases the microphone sensitivity
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LED (Light Emitting Diode) Indicator

• The LED is used to indicate the following
• Battery charge status
• Lock status
• Microphone system status.

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LED IndicatorBattery Charge Status

• When the sound processor is first turned
• on, the LED will flash red.
• 3 to 4 quick blinks- battery is fully charged.
• 2 quick blinks- battery is sufficiently charged
  to power the system.
• 1 quick blink- battery is nearly depleted and
  should be replaced.

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LED IndicatorLock Status

• Lock Status- indicates the internal device and
  the sound processor are communicating
  successfully.
• After the battery charge sequence the LED will
  continue to flash red once per second until the
  headpiece is over the internal implant and
  communication with the internal device is
  established.

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LED IndicatorMicrophone System Status

• Microphone System Status- indicates the
  microphone is picking up sound and transmitting
  to the internal device.
• After the battery and lock status sequences the
  LED should flash green to loud speech.

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LED Indicator

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Audible Alarm

• This is an optional feature that alerts you to
  when the sound processor is not transmitting
  sound to the internal device.
• Not all students will have this feature
  activated.

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Battery Pack
The AA Battery pack is an alternative battery
pack that is powered by 3 AA batteries.
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Steps for Putting on the sound processor and
Completing a Device Check

• 1. Verify that the Processor is off.
• 2. Check that the battery is in place.
• 3. Turn the volume control all the way down.
• 4. Set sensitivity to user setting (usually at
  about 1200).
• 5. Place the headpiece over the implant.
• 6. Turn the processor to the appropriate
  program.
• 7. Use the LED to verify battery charge and lock
  status.
• 8. Gradually increase the volume control to the
  users setting.
• 9. Check the microphone status by snapping your
  fingers or saying ba-ba-ba in a loud voice near
  the microphone. The LED should illuminate or
  flash green while doing this.
• 10. Perform a behavioral listening check. For
  example, ask the child to detect or discriminate
  the Ling sounds.

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Ling 6 Sound
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Keys to Successful Troubleshooting

• Understand the system
• Ask good questions
• Have the right tools
• Preventative Maintenance
• Common Sense Experience

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Troubleshooting the PSP

• If you suspect that your student is not hearing
  well, do the following
• Visually inspect the students equipment
• 2. Make sure the students processor is set on
  the correct program with the appropriate volume
  and sensitivity settings
• 3. Check the battery status using the LED

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Troubleshooting the PSP

• What can you do to troubleshoot the sound
  processor?
• Use the LED sequence to determine what the
  problem may be
• Change the battery
• Change the cable
• Listen to the headpiece microphone with the
  microphone tester earphone -change the headpiece
  if warranted
• Plug in the auxiliary microphone to provide a
  different source for microphone pick up

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Product Overview Harmony BTE
Convenient Built-in multi-function LED status
indicator
Smallest, least conspicuous HP

• Powerful Efficient
• Support for HiRes 120
• CD-quality, 16-bit processing
• Built-in telecoil
• Improved battery life 50

Engineered to withstand rain, sweat and moisture
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User Friendly Controls
Product Overview Harmony BTE
Programmable Volume Dial
3 Program Slots Built in Telecoil
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NEW System Status LED
Product Overview Harmony BTE
The unique 3 color LED reports

• If there is a communication error
• If the processor/ear is mismatched (Intellilink?)
• If the headpiece falls off or loss of
  communication
• If mic is working
• If a slot is empty
• If the battery is low
• If the battery needs to be changed/dead
• Battery charge status

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Product Overview Harmony BTE

• Status LED
• Orange (battery status)
• When battery inserted orange flashing (0,1) (2,3)
  (4) times indicates relative amount of battery
  charge remaining
• During use steady orange indicates low battery
• During use blinking orange (2x pause 2x pause)
  change battery
• Green (microphone status)
• Flickers green in response to loud sounds, good
• Steady green indicates empty program slot
  suitable for performing microphone test
• Red (lock status)
• Blinks in 1 sec interval indicates No Lock
• Rapid blinks indicates wrong implant linked
• Steady red means processor error condition -
  remove and reinsert battery to reset

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Product Overview Harmony BTE
Simple Connectivity

• T-Mic in-the-ear microphone for enhanced
  performance and convenience
• Direct Connect earhook for connectivity to
  consumer electronics, FM systems and T-coils
• iConnect for cable free access to FM
• Standard earhook

Earhooks go on in a snap!
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Product Overview Harmony BTE
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Troubleshooting the Harmony

• If you suspect that your student is not hearing
  well, do the following
• Visually inspect the students equipment
• 2. Make sure the students processor is set on
  the correct program with the appropriate volume
  setting
• 3. Check the battery status using the LED

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Troubleshooting the Harmony

• What can you do to troubleshoot the sound
  processor?
• Use the LED sequence to determine what the
  problem may be
• Change the battery
• Listen to the microphone with the microphone
  tester earphones
• Reminder the processor must be set to an empty
  program slot
• If the microphone is faulty, plug in the
  auxiliary microphone to provide a different sound
  source

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Product Overview Auria and CII/Platinum BTE
There are two other models of BTE processors
Auria
Platinum/CII BTE
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Auria Features
Auria headpiece with integrated cable (BHP)
Sound Processor
Microphone Port
Standard Earhook
PowerCel rechargeable battery
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The Auria PowerPak
A PowerPak can be used instead of a PowerCel. The
PowerPak uses one AA battery and provides longer
operating times before a battery change is
required. The PowerPak attaches to the students
clothing.
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Using the Auria Sound Processor
Volume Control Typically worn at 1200 as shown
by the dot
Program Selector
Increases the volume.
Decreases the volume.
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The Plat./CII BTE Features
PHP Headpiece
Sound Processor
Microphone
Standard Earhook
PowerCel (rechargeable battery)
BTE Cable
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Using the Plat./CII BTE
Toggle Switch
The Toggle Switch has 2 functions 1. Selects
Program 2. Acts as either a volume or
sensitivity control
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Using the Plat./CII BTE

• Quick Tip
• Disconnect and then reattach the battery to the
  processor to re-set the processor to program one
• Quick Tip
• Press and hold the toggle switch to the count of
  three when changing programs
• Quickly press and release the toggle switch when
  changing the volume or sensitivity

Toggle Switch
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Using BTE Processors

• How do you turn the BTE on and off?
• Placing the PowerCel on the processor turns the
  processor on. To turn the processor off, remove
  the PowerCel.

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Earhook Options Platinum/CII BTE
Standard Earhook
T-Mic
Plat./CII BTE Auxiliary Audio Earhook
Auria Direct Connect Earhook and Cable
Standard Earhook
FireFly
T-Mic
iConnect
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Using the System Sensor

• Hand held device that performs a system
  functionality check for our processors.
• Place the System Sensor over the headpiece and
  press the button.
• Orange light indicates the System Sensor itself
  is functioning properly
• No orange light indicates the battery is
  depleted in the System Sensor
• Note the system sensor is not compatible with
  the Harmony SP

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Using the System Sensor

• Flashing green lightthe processor battery is
  charged but the system is not successfully
  transmitting a signal
• Solid green lightthe system is successfully
  transmitting a signal.
• No green lightthe processor battery is depleted
  and needs to be replaced.

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Troubleshooting the BTE Processor

• If you suspect that your student is not hearing
  well
• Visually inspect the students equipment
• Make sure the students processor is set on the
  correct program and that the volume or
  sensitivity is set appropriately
• Change the battery

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Troubleshooting the BTE Processors
What can you do to troubleshoot the sound
processor?

• Auria
• Use the system sensor or FireFly to assist in
  determining what the problem is
• Change the battery
• Change the headpiece with integrated cable

• Plat/CII BTE
• Use the system sensor to assist in determining
  what the problem is
• Change the battery
• Change the cable
• Change the headpiece

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Summary

• When troubleshooting it is important to start
  simple then progress
• Should you need additional support do not
  hesitate to contact our on call support staff at
  800-678-2575

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Questions and Discussion.