Information Technology

1
Information Technology

• Penn State DuBois Campus

2
Overview

• Who We Are

• Who Our Customers Are

• What We Do

• What You See What You Dont See

• Current Projects

• IT Challenges

3
Who We Are
Brian Hart Manager of Networks and Information
Systems

• Diane Lucas
• Coordinator, Administrative Support Systems

Joel Welsh Computer Technician
(Part-Time) Funded thru Campus IT Budget and
Student Lab Fee
Work Studies/Lab Attendants/Interns
4
Who Our Customers Are
IT Department
5
What We Do

• Anything with a switch
• Audio/Visual Equipment
• Technology

6
What We Do A/V

• PicTel/Polycom
• Smeal 046
• DEF 202 (new)
• Satellite
• Computer Projectors
• 11 different Types
• DVD/VCRs TVs
• Overhead Projectors
• Slide Projectors
• Bulbs

7
What We Do A/V

• Scheduling the usage of equipment
• Instructing users
• Maintaining current equipment, fixing it, getting
  it repaired
• Specifying and purchasing new equipment

8
What We Do Computer Hardware

• All types of computer hardware
• Desktop PCs
• Laptops
• Printers Toner/Ink
• LAN Equipment
• Servers
• Specify, Purchase, Setup, Configure, Deploy, and
  Maintain, Redeploy, Salvage

9
What We Do Desktop/Laptop Technology

• Behind the Scenes Magic
• Security Configurations
• Protect your data
• Make sure patches and updates are installed
• Service Packs (WinXP SP2 last Fall)
• Software Installations/Updates
• AntiVirus
• AntiSpyware

10
What We DoTechnology Infrastructure

• Wired LAN Equipment Allied Telesyn
• Backbone connection
• Switches
• Fiber between buildings
• Wire runs and wall jacks (tech services)
• Coordinate with TNS
• Backbone, Modems, Router
• Wireless

11
What You Dont See ServersWhat they do for us

• Domain Controllers (\\dc1 \\dc2)
• Active Directory
• Authentication When you log in, user names and
  passwords, groups
• Group Policy Replicate common configs
• Student Labs
• Lock down the desktops for consistent experience
• Everyone
• Security, firewall settings to allow remote
  desktop remote assistance
• Staff
• Assigned applications

12
What You Dont See ServersWhat they do for us
(continued)

• Domain Controllers (\\dc1 \\dc2)
• Print Server
• DNS Translate web addresses to numbers (an IP
  address)
• DHCP Dynamically assigns an IP address to your
  laptop
• Shared File Storage CourseWork, various
  department shares
• Centrally Managed AntiVirus - so you get new
  definitions a couple of times per day,
  configurations

13
What You Dont See Special Servers

• Web server www.ds.psu.edu
• Static HTML, Streaming Video, FrontPage Server
  Extensions
• SharePoint Server
• xander.ds.psu.edu IT Dept storage, A/V Calendar
• ce.ds.psu.edu Continuing Education
• swift.ds.psu.edu Swift Renovation
• emteam.ds.psu.edu - Enrollment Management
• Test Servers evaluate new technology
• Also, test PCs, and Virtual Machines

14
What You Dont See ServersWhat we have to do
for them

• Backups nightly
• Server Maintenance
• Install Patches and Updates
• Critical ones thru Automatic Updates
• Service Packs
• Latest versions of applications

15
What You Dont See Security

• Security is a Journey, not a Destination
• Multiple layers guard against intrusion
• PSU Home Desktop Recommendations -
  http//its.psu.edu/takecontrol/
• Windows Firewall
• Symantec Antivirus
• Security Updates
• Spyware Protection
• Secure Passwords
• Other Layers
• Group Policy settings
• NTFS permissions
• IPsec

16
A Few more Things You Dont See
Budgets
Planning LAN

• General Technology
• Student Lab Fee
• Grants
• Your Budget!

• College/University Initiatives
• Bulk purchases
• PCs
• Laptops, incl. Faculty Laptop Program
• Allied Telesyn Wired LAN Equipment
• Polycom Video Conferencing
• Centra Desktop Conferencing
• Microsoft licensing deals
• Unified web site
• UWT
• Implementation project manager
• PSU AD
• Wireless, ITS money, 3Com

SoftwareLicenses

• Committees Conferences
• CWC IT Managers
• Network of People
• TLTA/ITAC
• Unified Web Team
• PSU AD Working Group
• Security Conf.
• Web Conf.
• User Services Conf.

• New Technology New Initiatives
• Wireless
• PSU Active Directory
• SP1 for Win2003 (Released this week)
• Managed Desktop AntiSpyware
• More SharePoint
• SMS Software deployment, patch management,
  inventory
• Exchange Email/Shared Calendars

IT Department
Planning Security
Planning for New TechnologyNew Initiatives
University Wide Initiatives
17
Our work behind the scenes allows you to

• Email
• Web Browsing
• Software applications
• Printing to any printer
• Polycom and Centra
• SharePoint Services
• Remote Desktop
• Remote Assistance

18
Current Projects

• New Fall Lab Builds
• Swift Renovation
• New Unified Website
• Bulk Purchase
• Wireless
• SharePoint services
• PSU AD
• New Faculty Laptops configure and deploy
• New Lab hardware configure and deploy
• New Staff hardware configure and deploy
• New requests daily

19
IT Challenges

• Shrinking Budgets (Well, duh)
• Net Gen
• The Dark Side Hackers/Script Kiddies
• Malware Software Gone Bad
• Viruses
• Worms
• Spyware/Adware
• Everyday there is something new in technology
• Of course, thats also what makes it fun!

20
Any questions?