Staffing Models and Strategy

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Staffing Models and Strategy
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Lecture Outline

• Human Capital HR
• What is Staffing?
• Modern Challenges Affecting Staffing
• Staffing Quantity Levels
• Staffing Quality Person/Job Person/Organization
  Match
• Staffing Organizations Model
• Strategic Staffing Decisions Quantity Quality

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Dilberts View of Human Capital
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Human Capital HR

• Human Capital Defined
• Knowledge, skill, ability of people and their
  motivation to use them successfully on the job.
• Paradigm Shift
• Shift from viewing employees as a cost of
  business to valuing employees as human capital
  that creates competitive advantage for
  organization.

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Discussion Question

• How could humans be a source of competitive
  advantage?

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What Are the Effects of Thinking of People as
Capital?
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Discussion Question

• Im not planning to go into a career in HR, does
  this stuff apply to me?

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What is Staffing?

• Staffing defined
• Staffing is the process of acquiring, deploying,
  and retaining a workforce of sufficient quantity
  and quality to create positive impacts on the
  organizations effectiveness.
• Implications
• Acquire, deploy, retain
• Staffing as a process/system
• Quantity and quality
• Organizational effectiveness

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Quick Fact

• Watson Wyatts Human Capital Index shows that
  improvements in 30 HR practices are associated
  with an increase of 30 in market value.

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Modern Challenges Affecting Staffing

• Individual attributes
• Aging workforce
• Increasing diversity
• Large educational and skills shortages
• Group differences in KSAOs
• Job characteristics
• Technology and internet
• Shift from manufacturing to service-based and
  knowledge-based work
• Increased use of teams

• Organizational practices and procedures
• Increase in contract, part-time, or project-based
  work
• Outsourcing and shifting work to other countries
• Flatter organizations push autonomy to lower
  levels
• Increasing mergers and acquisitions
• The larger environment
• Increased immigration
• Globalization and global competition
• Ever-changing and increasing employment laws and
  regulations

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Discussion Questions

• What would be the potential problems with a
  staffing process in which vacancies were filled
• On a lottery basis from among job applicants?
• On a first come-first hired basis?
• What would be the advantages of using one of the
  above processes?

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Staffing Quantity Levels

• Staffing quantity defined
• The needed headcount for the organization.
• Balance between projected staffing requirements
  and availability
• Overstaffed
• Fully staffed
• Understaffed

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Staffing Quantity
Projected Staffing Requirements
Overstaffed Fully Staffed Understaffed
Projected Staffing Availabilities
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Discussion Question

• Have you ever worked in a job and/or at an
  organization where you didnt fit?
• In what ways can you either fit or not fit in
  an organization?

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Staffing Quality Person/Job Match

• Staffing quality defined
• The closeness of match between the applicant and
  the job and organization.
• Person/job match
• Jobs have requirements
• Individuals have qualifications (KSAOs,
  motivation)
• Results in some amount of fit
• Fit (dual match) has important implications
  (attraction, performance, retention, etc.)

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Person/Job Match
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Staffing Quality Person/Organization Match

• Person/organization match
• Organizational values
• New job duties
• Multiple jobs
• Future jobs

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Person/Organization Match
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Discussion Questions

• Would it be desirable to hire people only
  according to the person/job match, ignoring the
  person/organization match? Why?
• Would it be desirable to hire people only
  according to the person/organization match,
  ignoring the person/job match? Why?

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Staffing Organizations Model
Staffing Policies and Programs
Support Activities
Core Staffing Activities
Legal compliance
Recruitment External, internal
Planning
SelectionMeasurement, external, internal
Job analysis
EmploymentDecision making, final match
Staffing System and Retention Management
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Take-Home Points

• Think about effects of viewing people as capital
• Aware of staffing process and direction for rest
  of semester
• Understand link between staffing and strategy
• Recognition of challenges that face staffing
  process
• Awareness of how these issues impact you as a
  manager/HR employee and as future job candidates