EFFECTIVE FEEDBACK

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EFFECTIVE FEEDBACK
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WHAT IS FEEDBACK??
VERBAL OR NONVERBAL COMMUNICATION TO A PERSON OR
GROUP PROVIDING INFORMATION AS TO HOW THEIR
BEHAVIOR IS AFFECTING OR INFLUENCING YOU.
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• JOHARI WINDOW

SELF
Solicits Feedback
Things I Know
Things I Dont Know
Gives Feedback
Things They Know
Arena
Blind spot
Insight
GROUP
Facade
Things They Dont Know
Unknown
Self- Disclosure
Unconscious
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VARIOUS WINDOWS
BS
BS
A
A
A
BS
BS
A
F
U
F
U
F
U
F
U
Large Arena Behavior above board open
Large Blind Spot Tells group thoughts
feelings, but is insensitive to feedback
Large Façade Asks questions of group but does
not give information or feedback
Large Unknown Silent member or observer
neither gives nor asks for feedback
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REASONS FOR GIVING AND RECEIVING FEEDBACK

• PERSONAL GROWTH
• FIND OUT ABOUT SELF
• GAIN INSIGHT
• OPEN ENVIRONMENT

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HOW TO GIVE FEEDBACK

• I MESSAGES

• Describe the specific behavior

• Describe the tangible effect that behavior has
• on you or the organization

• Describe how you feel (not think) in
• feeling terminology

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HOW TO RECEIVE FEEDBACK

• BE NONDEFENSIVE
• ASK FOR MORE INFORMATION
• SAY THAT YOU DO NOT WANT FEEDBACK

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WHAT TO DO WITH FEEDBACK

• USE IT
• THINK ABOUT IT
• FORGET IT

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