Law School Computing Services

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Law School Computing Services
9/8/2008
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Org Chart
Associate Dean for Library Computing
Services (Dean Hazelton)
Client/Network Services
Information Systems
Multimedia Services
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About Lawhelp

• Lawhelp is the Help Desk component of the Law
  Schools Computing Services department.
• We provide students with comprehensive support
  for

Software and services needed to fulfill academic
responsibilities
Issues that affect the stability and security of
the UW network
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About Lawhelp

• Examples of what we support

Connecting to the Gates Hall wireless network
Printing to Pharos printers
Virus/worm infections, security patching for
software, including Microsoft Windows and OS X
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About Lawhelp

• Examples of what we do not support

Operating system reinstallations
Training for productivity or business suite
software
Laptop/desktop hardware issues (we can offer
advice, but you must contact the manufacturer for
repair service.)
Data recovery
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About Lawhelp

• Obtaining technical support
• Via email lawhelp_at_u.washington.edu
• In person William Gates Hall room 223
• From September 8-12, walk-in technical support is
  available by appointment only.

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CC vs. Lawhelp

• UW Technology (formerly CC)

Supports computing resources that are used by all
UW schools (not just the Law School).
Responsible for what goes on "behind the scenes"
with the UW network, including email accounts
ending in 'u.washington.edu,' and UW NetIDs.
Lawhelp UW Law School computer support
Supports computing resources that are used solely
by the Law School.
Acts as a liaison between Law School students and
UW Tech for some networking and UWNetID-related
issues.
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Patching Your Computer

• Before using the UW network...
• Windows Vista users
• Visit http//update.microsoft.com
• Windows XP users
• Install Service Pack 3 visit http//update.micros
  oft.com
• Users of earlier Windows versions
• Upgrading is strongly recommended!
• OS X users
• Check Software Update (in the Apple menu) for any
  security-related updates

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Passwords

• Although passwords are the most important link in
  the computing security chain, they are often the
  weakest.
• A strong password
• Is at least eight characters long
• Uses numbers, special characters (such as
  !,_at_,,,,, etc), and case-sensitive letters
• Avoids the consecutive repetition of a character
• Avoids using obvious passwords like your last
  name, birthday, etc.
• Is actually a passphrase, including punctuation
  and spaces
• Dont share your password with anyone!

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Antivirus software

• Uninstall your current antivirus software and
  install McAfee VirusScan (for Windows and/or OS
  X) instead.

Most preinstalled antivirus programs are trial
versions - once it expires, you have to pay for a
subscription to keep it updated
Updates are free while youre at the UW
Full technical support is provided
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Antivirus software

• There are 2 ways to obtain McAfee VirusScan
• Download from
• PCs https//www.washington.edu/uware/virusscan/
• Macs https//www.washington.edu/uware/virex/
• -or-
• Purchase the UWICK kit at the UW Bookstore
• (only 1)

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Stopping Spyware

• Anti-spyware utilities for Windows
• Spybot Search Destroy
• www.safer-networking.org/en/download/index.html
• Ad-Aware
• www.lavasoftusa.com/products/ad_aware_free.php
• Alternatives to Internet Explorer
• Mozilla Firefox
• www.getfirefox.com
• Opera
• www.opera.com

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Wireless Network Access
Wireless access is available throughout all of
William Gates Hall.
You will be prompted to login with your UW NetID
when a website outside of the washington.edu
domain is first accessed.
Your network connection will be disabled by UW
Tech if your system negatively impacts the UW
network in some way contact Lawhelp if this
occurs.
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Wireless Printing

• You can wirelessly print to the Law Schools two
  pay-per-job Pharos printers
• Room 222 (Law School computer lab)
• Floor L1, Library Copy Alcove
• Instructions for wireless printing can be found
  on the Law School Computing Services website
• http//www.law.washington.edu/Computing

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Using a computer on an exam

• In order to use your computer on an exam, the Law
  School requires you to secure it with ExamSofts
  SofTest software.
• ExamSoft software requires Microsoft Windows, and
  does not work within any Mac OS version,
  including OS X.

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Using a computer on an exam

• If you have a Macintosh laptop with Intel-based
  hardware, you can run Examsoft within Microsoft
  Windows (XP and Vista) via Boot Camp.
• At this time ONLY Boot Camp is allowed no other
  dual boot or virtualization software is permitted
  on a Mac laptop which is used for an exam.

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Taping Requests

• Get permission from your professor
• Fill out the form at

https//www.law.washington.edu/students/forms/recr
equest.aspx

• Accessed from the course website

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Podcasts

• Accessed from the course website
• You need an RSS Aggregator
• We support
• iTunes
• Firefox 3
• Internet Explorer 7
• You do not need an iPod

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Useful websites

• Law School Computing Services
• http//www.law.washington.edu/Computing/
• UW Technology (formerly CC)
• http//www.washington.edu/computing/
• About your UWNetID
• http//www.washington.edu/computing/uwnetid/
• Email at the UW
• http//www.washington.edu/computing/email/
• Wireless networks at the UW
• http//www.washington.edu/computing/wireless/
• UWICK
• https//www.washington.edu/uware/uwick/
• Microsoft Update
• http//update.microsoft.com/microsoftupdate
• Microsofts Protect Your PC site
• http//www.microsoft.com/protect

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Thanks for your time!
For more information, visit the Computing
Services website at www.law.washington.edu/Computi
ng