Avaya IP Office Convergence in a Box

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• Avaya IP Office Convergence in a Box

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Desktop Applications
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Phone Manager

• Screen POP to provide IP control of Telephones.
  Client application on CD.
• Lite Free with IP Office.
• Pro Licence users.
• Central Upgrade via License Key.
• Simply Scripting based on CLI.
• Personal directory.
• Conference call control.
• Speed dial settings.
• Available Status Setting.
• Call History. Call Recording.
• Door entry control.
• Extended PIM Screen Pop support
• MS Outlook
• Goldmine
• ACT! v6
• Maximizer
• iPhoneManager for IP Soft Phone - License

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SoftConsole 2.0

• Combines eConsole and BLF applications to provide
  the Operator with a more intuitive method of
  handling calls
• Increased Holding bays
• Increased Park slots
• Enhanced directory access incl. Microsoft Outlook
• Can change user status

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Voice Mail Lite or Pro

• Lite Inclusive all IP Office. - CD.
• Requires External PC.
• Pro License Key CD.
• Requires External PC.
• Choices of Voicemail notifications.
• Phone Manager, Phone LED or Email
• Integrates with Phone Manager.
• Integrates with Contact Centre Package.

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Automated Attendant

• Function of voice mail PRO.
• Offer back-up to human operators during
  hightraffic or out-of-hours.
• Dial by name allows callers to dial
  theextension/department they require by their
  name.
• Dial by number allows callers to dial the
  extension/department they require by their ext.
• Allows callers to listen to announcements or
  informational messages (e.g. Opening hours,
  product announcements).
• Web Campaign
• Advanced Call queuing informing callers with
  their Queue Position and their Estimated Time to
  Answer (ETA)
• Replay Database information to caller using
  Text-To-Speech
• Easy to set-up thanks to its intuitive windows
  interface (import/export call flows function).

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Call Status, Monitor and Call Logger

• Displays status of all of the active telephone
  and data calls on the system (particularly useful
  to monitor data calls)
• Lists incoming calls that have not been answered
  (missed calls) together with time/date, extension
  dialled, CLI of the caller ringing time
• Monitor system status, call setup trunk status,
  datapackets and more
• Support for SNMP

• Application residing on a PC that collects the
  detail of all IP Office calls
• This data can then be exported to Microsoft Excel
  or other Third-party applications for detailed
  reporting analysis