2021 Avaya ACSS 7492X Updated Dumps

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• 7492X Sample Test

• Avaya Aura Call Center Elite Support Exam

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Question 1
A customer reports that they have an active
alarm. The alarm is from the Media Director and
reads Device Monitor Failure. What should you
advise the customer to do? A. Check the License
Director configuration and ensure the service is
running B. Restart and Stop the Media Director to
resolve the error C. Check the Media Director
configuration and Avaya Aura CommunicationManager
D. Check the device exists in Communication
Manager and that it is added in the AES Security
database Answer D
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Question 2
While configuring a vector using the Best
Services Routing (BSR) feature, the Installer was
not able to use the consider location
command. What is causing this problem? A. Expert
Agent Selection (EAS) was not enabled on the
Feature Related System Parameters form. B. The
location number is not defined In the BSR
application form. C. The ASAI routing is not
enabled_x0002_D. Preference Handling Distribution
(FAS-PHD) was not enabled on the
System_x0002_Parameters Customer-Options
form. Answer A
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Question 3
What property of the SET command makes the
command unique when dealing with variables? A.
The SET command allows variables to be
manipulated using arithmetic and string
operators B. The SET command allows you to place
calls in a particular queue C. The SET command
allows a group of variables to follow a specific
pattern D. The SET command reassigns variables to
new values during the process of a vector Answer
A
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Question 4
In administering multi-site Best Services Routing
(BSR), what are the two configuration that are
associated VDN configuration (Choose two.) A. UUI
Treatment B. Supplementary Service Protocol C.
BSR Available Agent strategy D. BSR
Application Answer A,C
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Question 5
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Which operator of the SET command allows you to
check number validation in dialed strings using
Luhns algorithm? A. MOD10 B. ADD C. CATR D.
SEL Answer A
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Question 6
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How can an installer identify if a customer has
the Call Center Elite package? A. Check the
System-Parameters Customer-Options Form and look
for the "CallCenter Elite" field. B. Check the
Feature-Related System Parameters and look for
the "Call Center Elite" field. C. Check the
System-Parameters Customer-Options Form and look
for the "EAS" field. D. Check the
System-Parameters Customer-Options Form and look
for the "Vectoring (3-0 Enhanced) field. Answer C
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Question 7
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Which of the following provides centralized
control and visibility at every level of the
deployment of Avaya Aura Call Center Elite
Multichannel in a virtual environment? A.
Vmware B. vCenter C. Elite Multichannel D.
vSphere Answer B
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Question 8
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A customer reports that they received the message
Tserver Link Up. What should you advise them to
do? A. Connect the Tserver to establish the link
between the Tserver and the Communication
Manager B. Check that the Tserver details are
correct and AES Server is running C. Check the
License Director configuration and ensure that
the service is running D. Nothing. This is just a
message indicating the specified link is
established Answer B
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Question 9
Which two statements describe the benefits of the
Business Advocate (BA) feature? (Choose two.) A.
It enables routing of calls to the agent that is
most idle. B. It dynamically matches a customer
to an optimal agent. C. It provides conditional
routing of calls to agent queues. D. It allows
for dynamic reporting of call center activities
in custom methods. E. It uses advanced algorithms
to efficiently route calls to agents. Answer B,E
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Question 10
The Status Poll VDN does not respond to a
consider location vector command. Which three
reasons are causing this problem? (Choose
three.) A. The Incorrect Status Poll VDN is
defined in HSR application form. B. The Console
Permission is NOT enabled. C. The Route-pattern
TSC settings has a setting n. D. The Interflow
Vector Is not defined at the remote location. E.
The Status Poll VDN is using TAC Instead of aar
analysis digits. Answer A,B,C
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