Quality Review,

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Quality Review, Technical Review Legal Review
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Overview

• Requirement for IG quality review
• Expectations for an IO quality review
• Quality Assurance Reviews (QARs)
• Common Problems Found through
  the QARs

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Requirement

• All IG investigation case files will receive
  Quality Assurance Reviews (QARs)
• Purpose of the QARs is to ensure
• Completeness
• Compliance with instructions / directives
• Objectivity

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Expectations

• Expectations for the IO
• Partnership (IO, Command Inspector, and SJA)
• Organizeduse case file format
• Self-Directeddont procrastinate
• Use tools provided (e.g., Proof Analysis Matrix,
  Checklists)
• QARs start with you
• Check your own work / fill in the gaps
• Edit as necessary
• Know your customer(s)
• Appointing Authority (AA) or IG

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QARs

• Hotline Completion Report Format
• See Appendix C-3
• For the quality review process start with HCR
  format
• Command Investigations
• JAGMAN / Report Of Investigation

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Common Problems

• Investigations
• ROIs
• HCRs

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Problems in Investigations

• Investigating Officer Training
• Planning
• Witness Interviews

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Investigating Officer Training

• Formal training by the Inspector
• Investigation requirements
• ROI requirements
• Judge Advocate participation

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Advance Planning

• Road map - Where do you want to go?
• Brainstorm with Inspector and SJA
• Identify document needs
• Prepare witness list
• Prepare questions

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Witness Interviews

• Interview complainant first - subject last
• Use outline of questions
• Ask the tough questions - be explicit
• Listen to the answers and follow-up
• Follow procedural requirements
• Explain absence of necessary witnesses
• AFI 90-301, Para. 2.36.1.1, pg. 46

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Problems in the ROI

• Analysis
• Findings
• Documentary Evidence
• Tone / Comments
• Timely communication of results

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Analysis

• Deliberative process must be fully documented
• Indicate evidence IO relied on
• Explain how IO resolved disputed evidence
• Which witnesses were more credible and why
• What documentary evidence was deemed more
  important and why

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Findings

• Three categories of findings
• Unfounded
• Not Substantiated
• Substantiated
• Each allegation separately addressed
• Avoid combining similar allegations
• Supported by the evidence

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Documentary Evidence

• Plan in advance
• All relevant documents referred to by witnesses
  or by the IO must be included in the case file or
  their absence explained

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Tone / Comments

• Neutral, objective, unbiased, diplomatic and
  professional
• No personal attacks on complainant, subject,
  witnesses, IG system or the Marine Corps
• Relevant comments only
• Remember - case file can be disclosed in whole or
  in part within or outside Marine Corps

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Timeliness

• Timeliness is essential - Affects perception of
  the IG system
• Tardiness can delay or prevent command response
• Causes more complaints and high-level inquiries

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Summary

• Requirement for IG QARs
• Expectations for an IO QARs
• Requirement for legal review
• Common problems found through
  the QARs