Building Better Club Safety and Security

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Building Better Club Safety and Security

• Mitchell R. Fenton, CPP

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Why Build Security?

• Liability and reasonable care
• Petty crime attracts violent crime-auto theft,
  which is bad but not the worst thing. Your member
  struggling with a car thief or burglar and
  getting killed over his Infiniti is the worst.
  One attracts the other
• Bad press-marketing you dont need
• Your club profile will dictate the amount and
  level of security needed above life safety.
  Threat assessment is the security jargon
• Golf and country clubs tend to be fractured
  between departments with regards to hiring,
  security, and purchasing and inventory control.
  Employees learn to exploit this
• The U.S Department of Homeland Security believes
  the threat to soft targets such as hospitality
  and private clubs is growing large enough that
  they are creating guidelines. Private clubs are
  the ultimate soft target
• Realize you cant cherry pick security measures
  and expect to stay safe and crime free

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Physical Security Notes

• Know the difference between casual crime and
  professional crime
• Locality and demographics come into play
• Evaluate past incidents but remain pro active
• Building barriers and layers to slow and disrupt
  crime is our goal
• CPTED crime prevention through environmental
  Design
• Security review and plan-you can have the best
  security plan money can buy, but if management
  and employees dont buy into it the plan will
  fail
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Lighting and Crime

• A well lit parking lot deters crime and provides
  a better advantage to natural surveillance and
  CCTV
• A happy medium been mood and practicality can be
  found
• Landscape lighting is NOT security lighting
• Having a lighting engineer examine your lighting
  can be as easy as contacting your local energy
  provider. Most have engineers on staff that will
  inspect your club free of charge
•  
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CCTV

• Works well in documenting issues (Theft,
  entitlement, trespassing) what you find might be
  not what you were expecting
• Mixed professional opinions on CCTVs
  effectiveness in preventing crime
• Provides a physiological barrier
• Very effective when combined with access control
• Entrances and exits that are not covered by full
  time employees would benefit from CCTV
• New technology LPR and Analytics are creating new
  markets within hospitality and clubs
• Policy on who views cameras and there
  capabilities is extremely important
•  

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Locks and Key Control

• Locks are worthless unless you have proper key
  control
• Each lock needs to be evaluated, threat
  assessments change
• Develop a relationship with a licensed and bonded
  locksmith
• Develop a tiered plan to replace, repair and
  implement new locking systems
• Stand alone audit trail locks work well in
  sensitive inventory areas such as liquor storage
  and onsite living areas
• Clubs with guest rooms that are not using
  electronic card access need to use replaceable
  core locks, and schedule core changes on a
  regular basis and when a key goes missing

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This is not key control
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Employee Developments

• There are over 100,000 Internet sites involved in
  criminal checks
• If your club is not providing them on every
  employee you are placing your club and your
  membership in harms way

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States With Internet Criminal Searches

• AL-http//www.alacourt.com
• AZ-http//www.supreme.state.az.us/publicaccess
• CO-https//www.cbirecordscheck.com/Index.asp
• FL-https//www2.fdle.state.fl.us/cch/default.asp
• IN-http//www.in.gov/isp/lch/nonsubsearch.html
• KS-http//www.accesskansas.org/kbi/criminalhistory
  
• ME-http//www.informe.org/cgi-bin/PCR/step1.pl
• MI-http//mi-mall.michigan.gov
• NY-https//fbem.courts.state.ny.us
• PA-http//www.psp.state.pa.us
• RI-http//courtconnect.courts.state.ri.us
• SC-http//www.sled.state.sc.us/default.htm
• TX-http//records.txdps.state.tx.us
• WA-https//watch.wsp.wa.gov/
• WI-https//wi-recordcheck.org/cc/html/index.html
• U.S. District Court searches available at
  www.pacer.com

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John Taylor

• Involved in five robberies from 1996 to 2000
• Involved in other unreported theft from employers
• At the time of employment, a warrant was out for
  his arrest for robbery of another fast food
  restaurant
• May 2000, murdered five employees at his former
  employment
• Prevented with a criminal record search

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The Application

• Review your employment application
• Does the application ask for all addresses past
  and present?
• Does the employment section have an area to
  provide former supervisors?
• Is the applicant asked about prior criminal
  history?
• Does your authorization meet Fair Credit
  Reporting Act guidelines

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Developing a Successful Policy

• Conduct a background investigation on the
  background investigation company
• Obtain references
• Check experience
• Conduct a criminal record check on the officers
  of the company

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Two Methods to improve your process

• Confirm the applicants identity through the
  Social Security Administration by calling
• 800-772-1213 or 800-772-6271
• Dont rely on the applicant to provide where they
  have lived, inexpensive database searches will
  develop all addresses past and present where an
  applicant has lived

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Who is entering your workplace?

• Temporaries often have a criminal record at twice
  the rate of your applicants
• In some cases, we have found that as many as 20
  of temporaries have a criminal record
• Solution - require the agency to
• Confirm the temporarys identity and prior
  addresses
• Require agencies to conduct the same criminal
  record search process as your organization
• Audit results, confirm criminal searches are
  conducted through the appropriate government
  entities

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Compliance

• Who will review criminal records and determine if
  the applicant will be hired or denied employment?
  An employer may not deny employment unless there
  is a business necessity, determined by reviewing
  the following three (3) factors
• The nature and gravity of the offense
• The amount of time that has passed since the
  conviction or completion of sentence
• The nature of the job being held or sought
• Who is responsible to insure compliance with the
  Fair Credit Reporting Act?
• Is there an audit of the background investigation
  company to insure all record checks are conducted
  through the proper government agency?

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Social Backgrounds and Due Diligence

• Online due diligence can be helpful to the Club
  Manager for checking reputations of vendors and
  employees
• Spotting trouble before it hits you
• Online blogs (Weblogs) will tell you what's being
  said about your club
• You need to read them, everyone else is

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Going beyond Google

• Myspace.com
• Exalead.com
• Technorati.com
• Icerocket.com
• Ebay.com
• Flickr.com
• Alltheweb.com
• Blogs.com
• lococitato.com
• yoname.com
• brbpub.com
• Blogger.com

• Archive.org
• Zoominfo.com
• Google.com
• Guidestar.org
• Facebook.com
• Linkedin.com
• Spoke.com
• Match.com
• Friendster.com
• Factiva.com
• Accurint.com

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Lococitato.com
Map him to find out his connections
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Technorati.com
Try searching hate my job
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Flickr.com
Try searching at work or for your company!
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Zoominfo.com
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Law Enforcement Relationships

• Building relationships with local law enforcement
  is an important step in creating better physical
  security
• These relationships can pay huge dividends to the
  club and your members once they drive out the
  front gate after a cocktail party
• Spread the wealth between the Indians and chiefs
• 7 Eleven model of crime prevention

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Disaster Planning

• Should be part of an overall threat assessment
• Demographics play a large roll in the extent of
  the plan
• Professionally done plans are nice, yours can be
  simple
• Anything that shuts down your club and operation
  for a pro longed period of time is a disaster
• Key employees should each have a written list of
  responsibilities along with backups
• Know who can make statements to the press
• Know who to call and how. Cell to Satellite
• Protect the people
• Recovery, know what insurance will pay and what
  it wont
• Build a checklist, before, during and after