BUSINESS WRITING TONE AND STYLE

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BUSINESS WRITING TONE AND STYLE
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AGENDA

• Importance of Written Communications
• Tone and Style
• Rules of the Road

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BUSINESS WRITING

• Why am I writing this document?
• Writing is Most Expensive Medium and Least
  Forgiving
• Who am I writing to and What do I want them to
  Understand?
• How will my Written Communication look on a
  Newspapers Front Page?
• What do I want done?

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BUSINESS WRITING

• What Kind of Tone?
• Confidence Sound Knowledgeable, Prepared and
  Capable
• Concise and To the Point
• Appropriate Emphasis First Paragraph
  Underline Say Most Important
• Active not Passive Voice

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BUSINESS WRITING

• Electronic Mail Messages (E-Mail)
• In Business Setting, no different from
  (Hard-Copy) Letter or Memorandum
• Customary Formatting and Style are Required
• Technology and Legal Issues affect Privacy of
  E-Mail Messages

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BUSINESS WRITING

• General Suggestions
• No Excuse for Obvious Spelling, Punctuation or
  Grammar Errors Use Program Support Functions
• Dont Use E-Mail for Personnel and Other Actions
  (Communicating Bad News) that might have Adverse
  Results

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BUSINESS WRITING

• Summary
• Purpose for Business Writing is to Report Facts,
  Analyze Information or Make Recommendations
• Effective Business Writing is a Valuable Skill
  that can be Learned. Practice and a Mentor is
  Required.

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BUSINESS WRITING

• Summary
• Purpose for Business Writing is to Report Facts,
  Analyze Information or Make Recommendations
• Effective Business Writing is a Valuable Skill
  that can be Learned. Practice and a Mentor is
  Required.