Global Library Service

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Global Library Service
A vision of building a new interlibrary loan and
document delivery framework that explores
successful service and workflow strategies,
emergent technologies and more
What to expect

• Library Service evolution
• Scope of services
• Scale of services
• Cooperative repositioning infrastructure
• Global Library Service strategies

Presented _at_ IFLA Interlending Document Supply
10th ILDS Conference Cyril Oberlander, Director
of Interlibrary Services University of Virginia
Library cwo4n_at_virginia.edu October 2007
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ServiceSense Making
User Search Discovery
Get Options
Find it _at_ your Library
or drive to another library, or ILL from your
Library, or request Library buy it.
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It dependsformat, rent, buy, or borrow
Free Domain
Context Sensitive Workflow
Borrowing / Library Domain
Renting Domain
Buying Domain
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Building a Framework
Identity Recognition Use
Scale
Access Services
Cataloging Acquisitions
Search
Databases, Website, Search Engines, Catalog, etc.
Service
Digitization, Borrowing Lending, Circulation,
etc.
Collection
Local, shared, hosted, electronic, print,
microform, leased, remote, etc.
Scope
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Scope Just-in-Time Acquisition a strategy that
makes sense
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Scope but it leads to service convergence
Acquisitions, Cataloging, ILL
Request or Just in Time Acquisition if you
acquire it, ILL can catalog it too
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Scope new questionsWhat makes sense with
dollar books?
Sample of 52 D.E. ILL requests 50 available to
purchase in Amazon
Avg. cost to acquire catalog 83.10
Almost 6 for 1
Est. cost of ILL D.E. Service 26.78
Avg. cost for ILL 17.50
Avg. cost for Consortia Circulation 2.04-14.70
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Scope Pay per view http//del.icio.us/Interlibra
ryLoan/pay-per-view
Amazon 5.95 Avg. ILL Cost 17.50 CCC Royalty Fee
32 Science Direct Download 30
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Scope Diversify Sources to find the White Whale
eBooks
UVA ILL 2005/2006 Data
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Scope Diversify Sources - Open Access content
service
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Scope Diversify Services - Digital ILL

• Digitize on Demand benefits everyone
• Small items that are too fragile to circulate on
  interlibrary loan are usually supplied through a
  photocopy. But photocopying often shortens the
  life of the original LOC now scans this type of
  material and delivers the images via the Web A
  scanned item will be accessible from this page
  for at least six months then be permanently
  accessible from the Library of Congress catalog,
  and an 856 tag will also be added for the DLC
  holdings record in OCLC.
• Digital Interlibrary Loan, Library of Congress
  http//www.loc.gov/rr/loan/illscanhome.html
• Others doing this
• National Library of Australia, for public domain
  Australian works that are requested by ILL
  http//www.nla.gov.au/policy/digitisation.html
• Europe eTen DoD http//www.uibk.ac.at/ub/dea/eten
  /

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Scope Diversify source service by re-Printing
the Digital
Print on Demand - a solution to rare material
ILL, or another acquisitions program?
There are over 12K books from the Michigan
Historical Reprint Series in Amazon prices range
between 12-43. Print-on-demand is an
attractive alternative for scholars on a budget.
Another top seller, the 1898 textbook "A Treatise
on Universal Algebra with Applications" by Alfred
North Whitehead, is available from Cornell for
35.99 versus 600 for the original from a used
book dealer. http//www.news.cornell.edu/stories
/April07/LibAmazon.dea.html
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Scope Diversify Services with Partnerships
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Scope Diversify Service delivery model because
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We can deliver directly to users
Lending Library
Borrowing Library
1. Request sent to Lending Library
2. Book sent to User
Borrowing Library User
3. Book returned to Lending Library
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Scope Diversify Service Sources
http//montanalibrarycard.blogspot.com/
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Scope Going Mobile small screen content
services
So where are we?
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Scope Start by testing

• Specific uses to be aware of
• Mobile Technology why?
• 1.1 billion library users OCLC report
  http//www.oclc.org/reports/2003libsstackup.htm
• GSM Association reports that 2.5 billion people
  currently use GSM phones for mobile
  communication, and predicts that mobile
  communication will deliver affordable voice, data
  and Internet services to more than 5 billion
  people by 2015.

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Scope Diversify Sources/Services by Delivering
eBooks to phone
Mobipocket books allow annotating, book-marking,
highlighting, drawing, auto-scroll speed, etc.
What do Library eBooks offer?
Classic Literature for 2-4 audio
enabled http//www.fictionwise.com/ebooks/
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Diversify Service by testing emergent technology
Voice over Internet Protocol (VOIP) Skype one
example
Know who you can reach Computer is locked or
Skype set to Away Skype not running
Telephone a normal phone

• VoIP Functions
• Call Libraries or Users (free or low-cost)
• Free Chat, Videophone, Conference Call
• Free file transfer, including PDF articles
• API available for ILL systems
• Could be used to charge users or libraries using
  PayPal.

Interested? Read Werbach, Kevin, Using VoIP to
Compete, Harvard Business Review, Sept. 1,
2005. R0509J
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The Strategic Problem Vision Logistics
An Exit or Migration Strategy Develop
cooperative Library service models Global
Library Service
What does it take to be a favorite?
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Building a Cooperative Framework
Global Library Service
Brief look at Summit catalog http//summit.orbisc
ascade.org/
Scale
Search
Databases, Website, Search Engines, Catalog, etc.
Service
Digitization, Borrowing Lending, Circulation,
etc.
Collection
Local, shared, hosted, electronic, print,
microform, leased, remote, etc.
Scope
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Amazon Service Model
What matters for Service? Cost, Condition,
Seller i.e. Rating Turn-around
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Scale Transforming the Business

• Discovery isnt our problem Delivery is
• main frustration is not with the research
  discovery services themselves, but with the
  problem of subsequently accessing identified
  sources and materials. Research Information
  Network (2006) survey of researchers.
• We now have a situation in which users may
  discover items in online indexes or online
  library catalogues then hit a dead end as far as
  delivery is concerned. This is a dangerous
  situation for the role of libraries in general.
  If libraries collectively do not seek to find
  ways to get around these dead ends others will.
  Gatenby Goldner, 2005

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Global Library Service could empower choice
preferences

• What matters?
• Anyone can join and use Global Library Service
• Location
• Delivery Options (Pickup, Home, Electronic)
• Time Immediate or How much delay?
• Cost Free or Fee based options
• Format (Electronic, Print, Microfiche, LP, DVD,
  Mobile)
• User Tools (User toolbar or application specific
  integration)

Request Delivery Time Standard 5 days Home
Delivery Fee Based Rush E-Book Purchase
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Can we aspire and migrate? Time to Decide

• Fractured Community Cooperative leadership
  needs focus on migration strategy
• ALA, ARL, ASIST, EIFL, IFLA, MLA (2), SLA
• Service Networks work Keep promoting
  expanding their roles to transform us.
• Consortia Circulation Borrowing Systems
• RapidILL, IDS Pilot in NY, Australian payment
  gateway, NILDE, CAVAL, Worldcat.org, etc.
• JSTOR, JSTOR Print Repository system other
  cooperative collection programs.
• OCLC Reciprocal Faculty Borrowing Program. We
  need to update this system by using the ILL
  system much like Circulation Borrowing Systems.
• How to make it happen
• Promote benefits of Service Networks
• Participate in planning of Cyber-Infrastructure
  for scholarship
• Aspire for a Global Library Service a mini
  cyber-infrastructure project

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Syndication Models Corporation for Public
Broadcasting or GSM Association

• GSM
• Global trade assoction of more than 700 GSM
  mobile phone operators.
• Bridging the Digital Divide, see
  http//www.gsmworld.com/digitaldivide/index.shtml
  
• Primary goal
• to ensure mobile phones wireless services work
  globally and are easily accessible, enhancing
  their value to individual customers and national
  economies, while creating new business
  opportunities for operators and their suppliers.

• CPB
• 1967 created by US Govt.
• Funds public television radio programming
  primarily through PBS, NPR, APM, PRI, etc.
• Awards grants to create programs.
• Mission
• to provide programs and services which inform,
  enlighten and enrich the public
  http//www.cpb.org/about/cpb/goals/

See Werbach, Kevin, Syndication The Emerging
Model for Business in the Internet Era, Harvard
Business Review, May/June 2000.
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Endow a Corporation for Libraries

• Focusing and syndicating Library service
  worldwide
• Provide leadership and infrastructure for a
  global catalog, digital Library, request service,
  and communication system. Digital Library
  example The European Library www.theeuropeanlibra
  ry.org
• Clearinghouse for large grants that initiate
  large-scale initiatives effective focused
  projects.
• Shared print repositories
• National or Global database purchasing
• Joint use or cooperative programming across
  Library types regions
• Open access, OpenTextbook creative commons
  publishing
• Open source ILS and other Library systems that
  work with global catalog
• Data mining creation for cooperative collection
  building, shared user studies, service analysis,
  etc.
• Promote local specialization on creative labs,
  research incubators, project management labs,
  special collections, etc.

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Transitioning strategies for Resource Sharing

• Basic strategies Working on Scale Scope
• Automate Lenders, renewals, un-mediate, pay per
  view, etc.
• Question Policy Service disconnects
  opportunities evidence based decision making
• Ask the obvious Why overdue fines?
• Semester check outs, Library pickup vs. home
  delivery, etc.
• Grow, systemize scale consortia benefits
• Keep it simple Circulation policy/service, etc.
• Performance based is key
• Build group strategies advocate, booster, etc.
• Cooperative strategic planning
• Build trust

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Transitioning strategies for Resource Sharing

• Cooperative strategies
• Economic Partnerships
• LVIS Free-Share, Statewide recips, Consortia
  recips
• System Partnerships
• Shared Circulation Systems, Courier delivery, IDS
  Project (NY), OCLC, RapidILL, Learning Management
  Systems (Sakai, etc.)
• Resource Partnerships
• Shared print repositories, Cooperative collection
  development (group purchases, coordinating
  selection profiles, etc.), SPARC, programming,
  statistics, training, etc.

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So, are you excited positiveabout the future
of ILDS?Thank you
Cyril Oberlander, Director of Interlibrary
Services University of Virginia
Library cwo4n_at_virginia.edu or Cyril.Oberlander_at_gma
il.com Skype cyriloberlander AIM
electronicCyril Tel [phone]