Motor Vehicle Safety Quality Fitness Review

1
Motor Vehicle Safety Quality
Fitness Review
A Qualitative Process to Examine Motor Vehicle
Safety andIdentify Areas for Improvement
2
Motor Vehicle Safety (MVS) Quality
Fitness Review (QFR)
The greatest obstacle to discovery is not
ignorance, but the illusion of knowledge Daniel
J. Boorstin

3
CVX Fatalities Dominated By Motor Vehicle Crashes
CVX Workforce Fatalities From 2000-2005 By Type
Other Causes - 46 People
Motor Vehicle Crashes - 41 People 47

• Other Points to Consider
• Another 100 people died in crashes that fell
  outside our reportable definition primarily
  third parties
• 2000-3,000 permanently disabled or suffering
  chronic injuries
• CVX employees involved in 620 crashes in 2004

4
Motor Vehicle Safety Integrated Plan
Leader Participation
Set Clear Expectations
Sustain Using Motor Vehicle Safety Network
Motor Vehicle Safety
RSMG
Engage Workforce
Provide Tools Resources
DDT
QFR
5
MVS QFR What is it?

• A self-assessment process, both facilitated and
  independently done, for a team to address the
  seven key Ideal States of MVS.
• It provides a template to independently benchmark
  and assess MVS processes relative to an
  Ideal State.

6
The origins of the QFR process

• The Drilling group had an existing successful
  quality fitness review process used by BUs to
  evaluate their drilling programs based on the
  Malcom Bladridge QFR process.
• The Key concept of comparing program components
  to a created ideal state originated with that
  application.
• The Key Elements and their Ideal States were
  based on the company MVS Road Guidance Document
  and the Motor Vehicle Safety Work Team.

Ideal State
Current State
Potential Gaps
7
What will it do?

• A QFR is a tool that allows you to
• Examine your approach to motor vehicle safety
• Get the perspective of people most knowledgeable
  about MVS
• Evaluate strengths and areas for improvement
• Determine which improvements are critical
• Establish and prioritize action plans to improve
  MVS

8
When to do a QFR?

• A QFR is to help you find the gaps in your Motor
  Vehicle Safety Program.
• If you are not sure how significant the gaps are,
  or
• Feel you have significant gaps, but are not sure
  how to address them, then
• Use the QFR

9
Who does the QFR?

• A cross functional team is critical.
• Examples of participants
• Drivers
• Leadership Team
• Supervisors
• Support Persons
• HES
• Process Owners
• Procurement
• OE Champion

10
MVS QFR Categories

• Responsibilities And Accountabilities
• Journey Planning
• Driver Processes
• Vehicle Processes
• Monitoring and Improvement Processes
• Contractor Processes
• External Collaboration

11
QFR Aspects

• QFR Process includes
• Key process categories
• 1000 points weighted scoring
• Facilitated session
• Individual assessments
• Report-out to Leadership Team
• Follow-up

12
QFR Day 1

• Review Categories/Subcategories and Intent
• Review Voting Process "Fist of Five"
• Compare current Motor Vehicle Safety Practices to
  QFR Ideal States
• Determine strengths and weaknesses in each
  subcategory
• Record strengths, weaknesses, and issues
• Subcategory Scoring
• Compile the data
• Compare to other data available

13
Scoring Fist To Five
Score Attributes 5 We are fully
meeting all the elements of the Ideal State.  We
have effective, systematic
processes in place to meet these elements.
4 We are meeting most of the elements of the
Ideal State.  We have
reasonably effective, systematic processes in
place to meet these elements
and there are no significant gaps. 3
There are gaps that need to be addressed.  Some
effective, systematic processes
are in place to meet the elements of the Ideal
State, but they are not uniformly
implemented.  2 Significant gaps exist. 
Processes to meet the elements of the Ideal
State are not as effective as they
could be.  1 Major gaps or barriers
exist that inhibit achieving the elements of the
Ideal State. 0 We do not do this.
14
2.0 Journey Management
2.1 An effective journey planning process exists
and is applied to all journeys.
2.2 Drivers do not drive when fatigued.
2.3 Major driving risks have been identified and
appropriate measures are in place to reduce risk.
15
7.0 External Collaboration
7.1    We are viewed as a role model for safe
driving in the community. 7.2    We actively
engage and influence key external
parties to sustain and continually
improve MVS. 7.3    We actively support,
influence, and/or develop improvements
in local infrastructure.
16
Day 2

• Compare the affinity grouped data
• Prioritize the data
• Create an action plan
• Create a communication plan
• Report action/communication plans to Leadership
  Team
• Incorporate feedback into plan

17
The real power is contained not in the tool but
in the facilitated discussions it enables among
the QFR team
18
Data from other groups can be captured as well
ex. Support team
19
Example Questionnaire Summary
20
Example of QFR Scoring
21
Aligned with Behavioral Based Safety

• ABC Model
• Antecedent, Behaviors, Consequences
• Positive Reinforcement (R)
• OpCo sponsor
• Alignment Support
• Recognition
• Follow-up

22
MVS QFR Summary

• Provides an established process for a team to
  identify gaps and opportunities for improvement
  in motor vehicle safety.
• Ensures focus on both near and long term
  objectives.
• Develops stronger linkages between motor vehicle
  safety activities and strategic objectives
• Develops alignment between drivers, supervisors,
  support groups and management.

23
MVS QFR

• QA?