Characteristics of a Leader

1
Characteristics of a Leader

• Eager
• Cheerful
• Honest
• Resourceful
• Persuasive
• Cooperative
• Altruistic
• Courageous
• Supportive
• Assertive

2
Leaders Inspire People By

• Inspiring their trust
• Acting consistently
• Motivating them by words deeds

3
Foundation of Leadership

• Willingness to accept responsibility
• Ability to develop three key skills
• Ability to elicit the cooperation of others
• Ability to listen well hear
• Place the needs of others above your own needs

4
Basic Ingredients of Leadership

• Guiding vision
• Passion
• Integrity
• Trust
• Curiosity
• Daring
• Warren Bennis, 1994

5
Characteristics for Coping with Change

• Manage the dream
• Embrace error
• Encourage reflective backtalk
• Encourage dissent
• Possess optimism, faith, and hope
• Understand the pygmalion effect
• Gretzy factor
• See the long view
• Understand stakeholder symmetry
• Create strategic alliances partnerships
• Warren Bennis, 1994

6
Other Leadership Traits

• Learning to use what you have
• Responding to situations flexibly
• Taking advantage of fortuitous circumstances
• Making sense of ambiguous or contradictory
  messages
• Ranking the importance of different elements
• Finding similarities in different situations
• Drawing distinctions between seemingly similar
  situations
• Putting concepts together in new ways

7
Question to Assess the Situation

• What has the groups past performance been?
• Does management care about the group?
• Has the groups success or failure been short
  term or long term?
• Have there been many personnel changes in the
  team or is it stable?
• What are the groups goals?
• How does the group compare to similar groups in
  its ability to command resources?
• What is commitment of the larger organization to
  the group?

8
Manager Leader

• Administers
• Copy
• Maintains
• Focuses on systems structures
• Short-range view
• Relies on control
• Asks how and when
• Eye always on the bottom line

• Innovates
• Original
• Develops
• Focuses on people
• Long-range perspective
• Inspires trust
• Asks what and why
• Eye on the horizon

9
Manager Leader

• Imitates
• Accepts status quo
• Classic good soldier
• Does things right
• Wear square hats
• Learn through training deductive
• Firm
• Static

• Originates
• Challenges status quo
• His own person
• Does the right thing
• Wear sombreros
• Learn through education inductive
• Tentative
• dynamic

10
Manager Leader

• Memorizing
• Facts
• Narrow
• Surface
• Direction
• Left brain
• Common sense
• Rules
• Rigid
• Reactive

• Understanding
• Ideas
• Broad
• Deep
• Initiative
• Whole brain
• Imagination
• Risk
• Flexible
• Active

11
Policies should reflect

• The rights of all participants
• The philosophy of the organization and the
  rationale for the existence of the program
• Legislative dictates

12
Committee appointments

• Size of staff
• Administration and board
• Customer/client/student-athlete
• Community interest
• Diversity or inclusiveness

13
Insurance availability

• Professional teams, athletes, and events
• Amateur athletes and events
• College and high school teams, athletes, athletic
  associations, club/recreational sport activities,
  sport camps, facilities
• Youth/adult recreation leagues
• Health clubs, fitness centers, and sport clubs
• Venues
• Promotions and special events

14
Information Reviewed by Insurers

• Security
• Maintenance and housekeeping
• Emergency services
• Parking and traffic control
• Concessions

15
Principles Establishing an Effective Maintenance
Program

• Developing guidelines for establishing a sound
  program
• Designing standards to measure the effectiveness
  of an existing program
• Performing all tasks with economy of time,
  personnel, equipment, and materials
• Implementing operations based on a sound, written
  maintenance plan

16
Principles continued

• Scheduling maintenance and housekeeping based on
  sound policies and priorities
• Placing a high emphasis on preventive maintenance
• Developing a sound organization plan
• Providing adequate fiscal resources
• Furnishing adequate personnel

17
Principles continued

• Designing the program to protect the natural
  environment
• Assuming the responsibility for both
  customers/clients, visitors, and staff
• Designing renovation or new construction projects
  with maintenance and housekeeping in mind
• Accepting responsibility for the public image of
  the facility.

18
Communication Tools

• A radio system
• Mobile phones
• Beepers/pagers
• A telephone system
• Automatic redial
• Automatic call return
• Call forwarding
• Call forwarding, waiting

• Three-way calling
• Speed calling
• VIP alert, calling number ID
• Data link service
• Fax machine
• Electronic mail
• Internet

19
Ticket Design Should Include

• Event
• Date
• Performance time
• Section
• Row
• Seat
• Warning(s)

20
Admission-type

• General admission
• Reserved seating

21
ID Card Software

• Storing information about the users past
• Medical history
• Purchasing records
• Rental records
• Fitness program progress
• Results of last workout or stress test
• Alerting the user to messages
• Informing staff of certain user restrictions
• Flagging unpaid accounts
• Alerting staff to special announcements (i.e.,
  birthdays, anniversaries