Workplace Basics

1
Workplace Basics

• The skills employers want

2
What we know employers expect

• Standard academic skills
• Basic reading and comprehension
• Basic math and problem solving
• Basic computer skills
• Basic writing skills

3
What we know employers expect

• Attendance and punctuality
• Ability to learn quickly
• Flexibility
• Exceptional customer service skills
• Can do/will do fit factors

4

• However, employers look for more than just the
  basics
• You will want to build your foundation to be
  successful

5
Listening

• Definition
• Listening is following and understanding the
  sound it is hearing with a purpose. Listening
  leads to the understanding of facts and ideas.
  Listening takes attention, or sticking to the
  task at hand in spite of distractions.

6
Listening

• Why listening is important
• By listening we let the other person know they
  are important
• Makes you a more productive worker
• Better understand assignments and what is
  expected of you
• Builds rapport with friends, co-workers, bosses
  and clients

7
Listening

• How to be a good listener
• Give your full attention to the person who is
  speaking
• Make sure your mind is focused
• Let the speaker finish before you begin to talk
• Let yourself finish listening before you begin to
  speak
• Give feedback (non-verbally) that you are
  listening

8
Oral Communication

• Definition
• It is the spoken interaction between two or more
  people. It requires that you understand what you
  say and how you say it. It is the ability to
  communicate effectively through speaking. It is
  different from conversational communication as it
  is far more complex.

9
Oral Communication

• Why oral communication is important
• Enables a person to maintain control
• Enables you to clearly understand expectations
• Gain the respect of the person you are talking to
  
• Makes others feel special and important

10
Oral Communication

• How to be a good oral communicator
• Be a good listener stop talking and listen
• Know what you want to say believe in your
  message
• Think before you talk be clear and concise
• Get to the point quickly

11
Goal Setting

• Definition
• Establishing short- or long-term objectives,
  usually incorporating deadlines and quantifiable
  measures. It is something you aim for.

12
Goal Setting

• Why goal setting is important
• Integral part of choosing the business that is
  right for you
• Forces you to think through what you want from
  career path

13
Goal Setting

• How do you set goals

14
Interpersonal Skills

• Definition

15
Interpersonal Skills

• Why interpersonal skills are important

16
Interpersonal Skills

• How to achieve interpersonal skills

17
Teamwork

• Definition

18
Teamwork

• Why teamwork skills are important

19
Teamwork

• How to achieve teamwork skills

20
Self-Esteem

• Definition

21
Self-Esteem

• Why self-esteem is important

22
Self-Esteem

• How to achieve self-esteem skills

23
Problem Solving

• Definition

24
Problem Solving

• Why problem solving is important

25
Problem Solving

• How to achieve problem solving skills

26
Creative Thinking

• Definition

27
Creative Thinking

• Why creative thinking is important

28
Creative Thinking

• How to achieve creative thinking skills