Individual Behavior and Performance

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Chapter 15

• Individual Behavior and Performance

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What is the meaning of work?

• Work activity in which one exerts strength or
  faculties to perform something or
• The labor, task, or duty that is ones accustomed
  means of livelihood.
• Why do we, as individuals, work?

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Why work?

• It is the means to satisfy needs
• We like to! Remember Theory Y?
• In general, society expects us to work
• Work provides a sense of satisfaction and
  fulfillment

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A fair days pay for a fair days work

• Psychological contract the set of expectations
  held about working relationships
• You offer a contribution
• They offer an inducement

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Its jungle out there

• Quality of work life the overall quality of the
  experiences in the workplace.
• But it does not stop at the office or shop floor
• Work life balance
• You owe a fair days pay for a fair days work
  and you owe the employee a chance to enjoy the
  pay!

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Off to the salt mine

• Job satisfaction
• Job performance
• Job design

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Job satisfaction

• The degree to which we feel positively or
  negatively about a job
• Involvement the extent of dedication to a job
• Commitment the level or extent of loyalty to
  the organization
• If you know the differences between chicken and
  pigs, you will know the difference between
  dedication and commitment.

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Job performance

• The quantity and quality of tasks accomplished
• Ability
• Support
• Effort
• Individual performance equation
• P A x S x E

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Job design

• The allocation of specific work tasks
• Simplification standardizing work procedures in
  defined, specialized tasks
• Job Rotation
• Job enlargement
• Job enrichment

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Current trends

• Compressed work week
• Flexible hours
• Job sharing
• Telecommuting
• Part-time
• Temps

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Stress in the workplace

• Work factors
• Personal factors
• Non-work factors
• How do you manage it?
• Above all recognize it in yourself others
  then do something positive about it.

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Questions?