Standard Bank Group Wellness Philosophy

1
Standard Bank Group Wellness Philosophy

• Presentation to FRESPAG
• 25 26 August 2008
• Beauty Ntombizanele Zondi

2
ONE VISION

• We are committed to making a real difference to
  financial services in South Africa and other
  emerging markets.
• We will ensure long-term sustainability by
  harmonising the needs of our customers, our
  people, our shareholders and by being relevant to
  the societies in which we operate
• We will only succeed if we are able to attract,
  retain, develop and deploy teams of people with
  energy, passion and skills.

3
CONTEXT WITHIN WHICH WE OPERATE

• Skills scarcity, especially within our chosen
  markets.
• Relatively high burden of disease in emerging
  markets.
• Scourge of HIV RSA is the epicentre .
• Economic impact downstream of losing skills.
• Direct and indirect costs of re-sourcing for the
  organisation

4
Mandate Wellness
Its about people. We cannot just make donations
we need to get involved and to care
Group Wellness Mandate Manage mitigate
physical, psychological , environmental, and
legislative health risks. Through service level
agreements with
Press Ctrld to duplicate this slide
5
Mandate Linked to Values and Strategy

EMPLOYEES
CUSTOMERS
Are healthy, energetic, engaged and productive
and operate in a safe and healthy place
Sustained or improved customer service
Press Ctrld to duplicate this slide
Mandate
Lower long term people cost improved business
continuity through reduced risk of key man loss
Attracting retaining talent. Legislative
compliance. Long-term sustainability. Social
relevance (HIV). Brand benefit.
Minimising of dysfunctional behaviour.
IMPACT/BENEFIT
SHAREHOLDERS
6
Group Strategy Wellness
External Providers
Enables individual Choice, Protect
Confidentiality, Encourages Uptake
Prevent New Issues
Counsel and Support
Treat Health Issues and increase lifespan
Press Ctrld to duplicate this slide
Talent Pool X is affected
Prudent Risk Management
Retain / Release
Recruit
Induct
Develop
Train
Educate
Test
Treat
Impact on Pension Fund other Benefits
Reduce long term people costs
Wellness Champions
Develop Programmes to manage and mitigate impact
of Wellness Issues on the Bank
Supportive Human Resources Policy and Practice
LTD TTI
Performance Management
Absenteeism Sick Leave Etc

7
Wellness Programme
Key Service Components

• ICAS EAP
• E-Care Programme
• Wellness Champion Training
• Health Risk Assessments
• Executive and Senior Management Wellness
  Programme
• Travel Clinic and International Assignee Support
• Total and Temporary Incapacity Benefit Mangement
• In Country Medical Scheme (Chronic and Acute
  care)
• Work with local Business Coalition (SABCOHA
  equivalent)
• Integration of various data sets, Analysis,
  Interpretation and Global reporting

Press Ctrld to duplicate this slide
8
Wellness Programme
Data analysis
Press Ctrld to duplicate this slide
9
HIV/AIDSBankmed HIV Programme
647 Standard Bank members are participating in
the Bankmed HIV Programme, compared to 543 in the
1ST quarter 2007. As at the end of the 1ST
quarter, 2008, Standard Bank comprised 34.6 of
the total Bankmed HIV Programme participation

10
Standard Bank Africa
11
Wellness Programme in Africa
Key Service Components

• ICAS EAP (in all countries)
• E-Care Programme (in all countries)
• Wellness Champion Training
• Complete phase 1 by September 08
• 2 of payroll for wellness
• Health Risk Assessments
• e-care
• Nurses in country
• In Country Medical Scheme (Chronic and Acute
  care)
• Varying levels of administration
• 12.5 of countries do not have HIV Disease
  Management
• Rollout in 09 of single medical aid provider
• Work with local Business Coalition (SABCOHA
  equivalent)

Press Ctrld to duplicate this slide
12
E-Care

• Proactive outbound welcome e-mail
• Password protected confidentiality
• Profile / PHA data directly linked to proactive
  communication on weekly basis
• Access to Health, Financial, Work Life,
  Psychosocial Portal
• Interactive tools and calculators
• Information linked to other wellness programme
  data
• Future 09
• Wellness Champion/ Coordinator Portal

13
WHERE TO FROM HERE? Integrated Measurements
Metrics Focus

Personal Health Assessment Risk Analysis
SAP HR DATA Absenteeism Costs
ELIXIR DATA Activity uptake
ICAS Data Analysis
stress
Bankmed claims
SAP HR Data Trends over time
Elixir Data Trends over time
ICAS Trends over time
PHA Trends over time
ORG component
Bankmed Outcomes
Quarterly / Annual Reporting
Executive/ Line Action
14
Outcomes
The people who say they dont have time to take
care of themselves will soon discover theyre
spending all their time sick

Active, Visible, Leadership from the front to
set the example and integrate wellness into the
way we do business in SBG

• Line and BU ownership
• of the wellness philosophy
• as strategically important
• to the group

Press Ctrld to duplicate this slide
Application of transparent, positive people
practices to lessen the unnecessary contextual
stress experienced by our staff
Aim is to make wellness part of the KRA of
every leader in the Standard Bank group.
15

• Acknowledge the following team members for their
  input
• Peter Philip Head Corporate Health
• Tony van der Nest Senior Health and Wellness
  Advisor - Africa

16
THANK YOU