Business Continuity Management

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Business Continuity Management

• Jamie Tomlin
• Lincolnshire County Council
• SKDC

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What is Business Continuity Planning?

• The main purpose of the BCP process is to ensure
  continuity of product / service delivery
  following an unplanned disruption to normal
  working.

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Business Continuity Management.

• An ongoing process that helps organisations
  anticipate, prepare for, prevent, respond to and
  recover from disruptions, whatever their source
  and whatever aspect of the business they affect.
• Civil Contingencies Act 2004

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Successful recovery or failure?
Level of business
Critical recovery point
Time
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BC incidents
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The Process
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Responder BCM
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Understand your business

• What functions are critical?
• What are the ingredients of those functions?
• What is the impact of them being disrupted?
• Internally
• Externally
• How long could you cope without them?

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Identify Risk- What if????

• Fire
• Crime theft / damage
• Flood
• Power disruption
• IT failure
• Staff shortage
• Road network disruption / fuel problems
• Severe weather
• Reputation loss / customer confidence

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Consequences

• Loss of premises
• Loss of essential information
• Loss of staff
• Loss of a key supplier
• Loss of specialist equipment
• Disruption to finance flow
• Loss of company reputation

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Risk Strategies

• Identify and evaluate risk mitigation options
• Reduce likelihood
• Reduce impact

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Risk mitigation examples

• I.T procedures back up information off site
• Physical security
• Fire prevention, alarm and suppression systems.
• Flood protection (internal external)
• Alternate communications

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Recovery Strategies

• Business Continuity Plans.
• Other disaster recovery plans procedures.
• Plans kept on and off site.

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Recovery Areas

• Assets and facilities
• Human resources
• Finance
• Communications /public relations
• ICT (computers and telecoms)
• Equipment procurement
• Partnerships

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Exercise, maintain and review

• Validate plans.
• Rehearse key staff.
• Test systems.

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Embed BCM into company culture

• Staff awareness.
• Training.
• Risk management.

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Third Floor Landing
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Reasons for doing BCM

• Protects the business.
• Insurance.
• Protection of reputation.
• Stakeholder confidence.
• FSA regulations.

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Insurance

• Does your level of insurance cover match your
  continuity arrangements?
• Do you have business interruption insurance?
  Protection against loss of profit.

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Stakeholders BCM evidence

• Civil Contingencies Act
• Category 1 responders need to evidence BC
  arrangements from there critical suppliers /
  contractors.

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One click world

• Customers can change providers as quickly
  easily as clicking a mouse.
• Your company needs to be just as quick at
  recovering from disruption to avoid losing those
  customers.
• Once they go they may never return.

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BC incidents
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Kings Arms
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Further help

• Fire risk assessment regulations.
• Local police commercial crime reduction advice.
• Environment agency website.
• Local council websites.
• BS 25999

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Disaster recovery.

• 5 minutes before the party is not the time to
  learn how to dance
• Charlie Brown

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• Jamie Tomlin 01522 582272
• Jamie.tomlin_at_lincoln.fire-uk.org
• www.lincolnshire.gov.uk/businesscontinuity