Contoso City Council

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Contoso City Council The Digital Town Hall
Accelerator
Welcome to some sample scenarios which
demonstrate the Digital Town Hall Accelerator
Start
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Introduction
INTRODUCTION
The Digital Town Hall Accelerator is a low cost
platform with wide capabilities, providing
guidance to local partners on how to extend and
customise the platform to its customers needs.
Local partners play a main role in a sustainable
business model.

• The Digital Town Hall Accelerator is a platform
  founded on
• simple
• replicable architecture,
• based on standards and
• customizable in accordance with the needs of
• the municipality, its citizens and businesses.

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A sustainable model
INTRODUCTION
Key points for sustainability

• Platform Sharing. A platform is provided to host
  portals for municipalities, for the use of their
  citizens
• Viable economic model. The model involves local
  partners and big manufacturers, promoting local
  economies
• Fast Time to Market. Thanks to the Digital Town
  Hall Accelerator results can be reached in a
  short period of time
• Interoperability capability. The standardized
  solution concept allows easy information
  interchange between agencies and governments
• Commitment to future development

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What the Digital Town Hall Accelerator IS NOT
INTRODUCTION

• The Digital Town Hall Accelerator is not a
  complete full-blown out of the box solution with
  all services and features that a given
  municipality may need
• A click go solution

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What does the Digital Town Hall Accelerator
deliver?

• Showcase for the Microsoft stack for Local
  Regional Governments
• Portal Services
• 2 portals
• Citizen/ Tourist
• Civil Servant Intranet
• SharePoint Templates
• Reusable Web Parts
• Example Scenarios
• Including CRM Integration examples
• Set-up Tools
• Virtual Machines
• Documentation
• Functional Spec
• Demo Script
• Slide decks

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Citizen Connection Platform
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Key Challenges for LRGs and DTA sample scenarios
INTRODUCTION
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Technologies shown in DTA sample scenarios
INTRODUCTION
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Demo
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Users profiles
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Users profile - Contoso Citizen
Userss Profiles
Marc Paris Contoso citizen Marc works as
director of communication in a cultural
association of Contoso city. He is very
enthusiastic about using the Internet to be more
efficient in his daily work. In order to promote
donations, he needs to know more about tax
savings for donators He also would like to
advertise an upcomming folklore concert in the
city portal
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Users profile Contoso Civil Servant
Userss Profiles
Sylvia Rens Contoso civil servant Sylvia is
responsible for citizen online helpdesk at the
City Council. She processes online requests and
attends users claims and suggestions.
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Users profile Mayor of Contoso
Userss Profiles
Allan Rosenfeld - Mayor of Contoso The Mayor has
its own section in the City Council website to
keep a maximum proximity with citizens, visitors
and investors. He updates his blogs almost every
day to keep citizens informed about his work.
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Users profile Tourist
Userss Profiles
Joanna Brown - Tourist Joanna is visiting Contoso
for the first time. She uses a search engine to
find information about the City. She needs to
view the location of her hotel in the city
downtown. She also would like to find attractions
and events taking place in Contoso.
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Demo System Infrastructure
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Competence Centre Role

• PC-Ware GMBH in Leipzig, germany
• European Competence Centre
• Workshops (sales technical)
• Project support
• Training
• Web Presence
• Operation and maintenance of hosted Demo Portal

Uwe Friebel 19th September 2006, EMEA LRG
Amsterdam
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Technical Workshop Agenda (Draft)
(1) Introduction 2h (a) Overview of the LRG
Market (b) LRG Functions and Taxonomy Services
(c) Key Challenges for Local and Regional
Governments (LRG) Practice Mayor,
Scorecard (2) Connected Government Framework
(CGF) 2h (a) Description of the Connected
Government Framework (CGF) (b) DTH
Architecture (c) Main Components Lab carry out
some implemented scenarios (Occupational Training
Courses, Building Permit) (3) Definition of a
sample process 1h (a) Definition and aim of the
process (b) Requirements (c) Process
Overview (d) Main Components (e) Functionality C
ommon discussion (4) DTH installation and
configuration 1h (a) Software Requirements (b) I
nstallation Overview (c) Configuration Overview
(5) Portal solution for citizen/government
interaction using MOSS 4h (a) Microsoft Office
SharePoint Server 2007 Overview 1h Lab MOSS
Central Administration, create a web
application (b) Digital Town Hall and Extension
of Microsoft Office SharePoint Server 2007
1h Lab installation templates, create the two
portals (c) Example process what is necessary
from the MOSS perspective 2h Lab MOSS extension
for the example process (form, page, ...),
testing (6) Management of service requests
using MS CRM and its integration into the portal
5h (a) Microsoft Dynamics CRM 3.0 Overview
1h Lab administration, create user, case,
activity (b) Digital Town Hall and Microsoft
Dynamics CRM 3.0 Customization 1h Lab CRM
import of the entities (c) Digital Town Hall and
Integration of Microsoft Dynamics CRM 3.0 with
MOSS 2007 1h Lab installation of the connectors,
workflow (d) Example process what is necessary
from the CRM perspective 2h Lab more
customization of the CRM system (entities,
separate workflow), testing (7) Summary,
conclusions, questions 1h
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• For Italy please contact
• Alessandro Adamo alessandro.adamo_at_microsoft.com
• Vincenzo Cosenza i-vincc_at_microsoft.com

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Thank you! Questions?