SOFTWARE QUALITY

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SOFTWARE QUALITY

• Presented By
• Vincent Seruelo
• Boyd Southam
• Seth Stellmacher
• Diane Warren

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OVERVIEW

• What is Software Quality ?
• Legal Issues
• Software Quality Engineer Certification
• Sesame Technology ExtraView Example

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THE COST OF SOFTWARE PROBLEMS

• Impact of software errors to companies
• In 2000, software sales of approx. 180 billion
• Software bugs and errors cost nearly
• 60 billion annually
• 80 of development cost tied into software
  quality
• Estimated 22.2 billion could be eliminated by
  improved testing infrastructure

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N.I.S.T. REPORT

• Data collected from 10 Software Vendors of
  CAD/CAM/CAE/PDM software.
• 179 automotive and aerospace clients.
• Respondents reported average of 40 major and 70
  minor software bugs per year
• Cost Issues

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Demand Better Quality

• Clients Fight Back
• - Free trial
• - Contract stipulations/ incremental payment
• - Increasing warranty coverage
• Improving Client / Vendor Relationship
• Vendors Improving Quality
• - Increase Product Development Cycle
• - Increase in Training, QA and Testing

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How to Avoid Losing Time and Money on Poor
Software Quality

• Be patient
• Demand a Realistic Demonstration
• Negotiate, Negotiate, Negotiate .
• Get to know the right people
• Collaborate on solving quality problems

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Legal Issues
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Criminal

• The government sues the company for committing a
  criminal act, such as intentionally loading a
  virus on your computer or otherwise tampering
  with your computer.

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Intentional Tort

• Intentional Tort The company did something very
  bad, such as deliberately loading a virus onto
  your computer, or stealing from you, or telling
  false, insulting stories about you. The
  government might be able to sue the company under
  a criminal theory. You sue the company for
  damages (money, to be paid to you).

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Negligence

• The company has a duty to take reasonable
  measures to make the product safe (no personal
  injuries or property damage), or no more unsafe
  than a reasonable customer would expect.

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Other Legal Pitfalls

• Negligent Misrepresentation
• Unfair or Deceptive Trade Practice
• Unfair Competition
• FTC Enforcement
• Breach of Contract
• Inspection is key in software issues

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Software Quality Engineer
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Software Quality Engineer Certification (CSQE)

• Education and/or Experience
• Eight years of on-the-job experience in one or
  more of the areas of the Certified Software
  Quality Engineer Body of Knowledge.
• A minimum of three years of this experience must
  be in a decision-making position.
• If you have completed a degree from a college,
  university, or technical school with
  accreditation accepted by ASQ, part of the
  eight-year experience requirement will be waived,
  as follows (only one of these waivers may be
  claimed)
• Diploma from a technical or trade schoolone year
  will be waived
• Associate degreetwo years waived
• Bachelor's degreefour years waived
• Master's or doctoratefive years waived

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Software Quality Engineer Certification (CSQE)

• Proof of Professionalism
• Proof of professionalism may be demonstrated in
  one of three ways
• Membership in ASQ, an international affiliate
  society of ASQ, or another society that is a
  member of the American Association of Engineering
  Societies or the Accreditation Board for
  Engineering and Technology
• Registration as a Professional Engineer
• The signatures of two personsASQ members,
  members of an international affiliate society, or
  members of another recognized professional
  societyverifying that you are a qualified
  practitioner of the quality sciences

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Software Quality Engineer Certification (CSQE)

• Examination
• Four hour written examination offered only in
  English consisting of 160 multiple choice
  questions
• Examinations are conducted twice a year, in June
  and December, by local ASQ sections and
  international organizations.
• All examinations are open-book. - each
  participant must bring his or her own reference
  materials.
• Fees
• Certification Fee 285 (ASQ member 180)
• Retake Fee 130

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Companies Currently Hiring

• GetThere
• Sun Microsystems, Inc.
• ETRADE FINANCIAL
• Verisign
• Broadcom
• The Weather Channel
• American Online, Inc.
• VERITAS Software (US)

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Software Quality Engineer

• Key Duties/Responsibilities
• Design, code and execute automated test scripts
• Conducts functional, test process consulting, and
  coordinates testing groups
• May conduct training on use of automated tools
  and processes
• Debugs software products using systematic tests
  to develop, apply and maintain quality standards
  for company products
• Develops and executes software test plans
• Analyzes and writes test standards and procedures
• Maintains documentation of test results to assist
  in debugging and modification of software
• Analyzes test results to ensure existing
  functionality and recommends corrective action
• Consults with development engineers in resolution
  of problems

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Software Quality Engineer

• Education
• Bachelor degree or equivalent experience
  preferred
• Experience
• Minimum 3 years experience preferred
• Advanced computer software skills
• Good communication skills, written and verbal
• Ability to handle multiple projects
  simultaneously

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Software Quality Engineer, Sr

• SPECIFIC RESPONSIBLILITES
• Design, develop and execute test procedures for
  multi-tasking operating system features and
  interfaces
• Evaluate test strategies and test coverage
• Effectively lead a team of quality engineers
  locally and remotely
• Provide valuable troubleshooting expertise,
  especially in the areas of authentication and
  other security mechanisms
• Ability to define testability requirements,
  analyze product specifications and develop
  testware to qualify Sun mid range to high end
  server products
• Analyze test results, generate test reports, file
  bugs and follow up on resolution
• Follow up test development processes within the
  group and engage in process implementation

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Software Quality Engineer, Sr

• REQUIRED KNOWLEDGE
• Demonstrated knowledge in UNIX internals, system
  administration, networking, advance programming
  knowledge in C/C
• Shell/Perl programming
• System Testing experience on UNIX Server
  Platforms
• Knowledge of RAS concept and error recovery
• Kernel level testing and tools development
• Testing Unix device driver SW
• Test Planning and Test Development experience
• Knowledge of quality methodologies and concepts
• Understanding of the Software development process
  
• Excellent planning and organization skills,
  communication and interpersonal skills
• EXPERIENCE
• 8 FIELD OF STUDY Computer Systems
• MINIMUM LEVEL OF EDUCATION BS

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Software Quality Engineer Salary
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Software Quality Engineer, Sr.
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ExtraView Example
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ANY QUESTIONS ?