Thunder Bay Fire Rescue Service

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Thunder Bay Fire Rescue Service

• Challenges and Opportunities

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Thunder Bay Fire Rescue Service

• MISSION STATEMENT
• To Save Life, Property and Environment by
  Providing
• Fire Protection, Rescue, Public Education and
• Medical Assistance to Our Community.

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Thunder Bay Fire Rescue Service

• VISION
• To Continue Our Commitment to Excellence
• and Provide a Dynamic Emergency Service,
• Respected and Valued by Our Customers.

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3 Trends in Community Services

• Sudden and critical talent loss
• Increased demand in services
• Expectation of doing more for less

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3 Trends in Community Services

• Sudden and critical talent loss
• Boomers retiring
• Retiring earlier
• Experience gone
• Burn out

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3 Trends in Community Services

• Increased demand in services
• Call Volume Rising
• Call Profile Changing
• Customer Profile Changing
• Other services Expected

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3 Trends in Community Services

• Expectation of doing more for less
• MONEY !!!
• Tax implications
• Value/
• Perception of existing services
• Customer Attitude to service provider

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Challenges Opportunities

• Better educated potential recruits
• Training programs
• Pre Service
• Life long learning
• Very competitive processtop calibre recruit
• Diversity

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Challenges Opportunities

• Overlapping vs. complimentary services
• Change!!!
• Goals, objectives, strategies, monitor
• Involve all stakeholders
• Accountability
• Successcontinual improvement