Workplace ADR Evaluation

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Workplace ADR Evaluation

• Tracey Therit
• ADR Manager
• Department of Veterans Affairs
• June 18, 2008

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What Do We Evaluate?

• Use of ADR
• How often are employees electing to use ADR?
• Effectiveness of ADR
• How often are disputes resolved through ADR?
• Satisfaction with ADR
• How satisfied are individuals with ADR?
• Cost Savings
• How much money is saved through ADR?

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Use of ADR
4
Effectiveness of ADR
5
Satisfaction with ADR
5
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ADR Surveys

• Participant Feedback
• Twenty questions on a 1-5 scale
• Examines satisfaction with the convening process,
  neutral, outcome, relationship with other, and
  overall impression of the process
• Neutral Feedback
• Seven yes/no questions on the intake process
• Four yes/no questions if co-mediation
• Thirteen questions on the session and outcome

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ADR Reports
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Summary Report on Satisfaction

• Participant Responses
• Totaled and averaged by question
• Neutral Responses
• Totaled and averaged by questions and results
• FY08 results to date reflect overall participant
  satisfaction of 4.5 on a scale of 5

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Cost Savings

• Fee-for-Service EEO Complaint Processing
• Average of 8,000 to process an EEO complaint
• ADR is not a reimbursable service

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Why Do We Evaluate?

• ADR measures in the VA Strategic Plan
• Marketing the program
• Targeting resources
• Identifying areas for improvement

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Future Evaluation

• Increase emphasis on qualitative measures
• Morale, productivity, retention, attendance
• Analyze nature of disputes going into ADR and
  examine trends
• Consider supplementing surveys with interviews
• Consider external evaluation of program

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QUESTIONS?
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