Controller Operations Division

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Controller Operations Division

• Presented by
• Peggy V. Javery, Chief
• Administrative Payments Branch

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USDARelocation Resource Center(RRC)

• FACTS
• The Government provides worldwide relocation
  assistance to approximately 28,000 Federal
  civilian employees each year under various
  relocation rules and regulations at an estimated
  cost of more than 800 million
• The Department of Agriculture represents 12.46
  of the market. The initial goal of USDAs RRC
  is to centralize travel relocation processing in
  one location as a one-stop-shop

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USDA Relocation Resource Center(RRC)

• A Cost-effective Service Organization
• Provide service adhering to the Federal Travel
  Regulation (FTR) and the USDA Relocation
  Allowance Regulation (Departmental Regulation
  (DR) 2300-002)
• Maintain compliance with Office of Management and
  Budget Circular A-123, Managements
  Responsibility for Internal Controls
• Standard, centralized, streamlined services
• Expert travel/financial management services
• Provide an incentive to attract new, skilled
  professionals to USDA

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Keys to Success

• Experience
• Highly skilled and experienced travel/financial
  management staff to address both short and long
  term demands
• Over 150 years of travel and financial management
  processing experience
• Strengths
• Advising agency personnel and relocating
  employees (travelers)
• Auditing relocation vouchers
• Processing travel voucher payments, including
  RITS
• Overseeing travel related W-2 implications
• Sharing information and guidance to travelers and
  agencies on demand and just-in-time

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Services

• Manage relocation travel government and
  public/private partnerships
• Comply with agency authorized expenses/entitlement
  s
• Facilitate employee relocation-employee
  counseling and managed homes sales

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Agency Benefits

• Administer and manage the agencys records
  without disruption to the agency approval
  authority for the transactions
• Train representatives on procedures for accessing
  and utilizing the RRCs services, providing both
  traditional and on-line instruction and guides
• Provide agency inquiry capability to utilize the
  travel history records, as well as track and
  verify the status of all documents processed by
  the RRC and payments disbursed by Treasury
• Proactive to the changes within the travel
  relocation industry to minimize or prevent any
  adverse impact on operations

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Cost Benefit Analysis

• Substantial financial benefit to USDA (savings
  between 2.4 and 6 million)
• Augment USDAs financial and standardization
  goals
• Gains in efficiency for the Department
• Substantial opportunity to further reduce costs
  due to economies of scale

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Third Party Partnership

• Partnership with third parties supports the
  Departments public-private partnership
  objectives
• Extensive experience in managed home sales
• Use of a third party home sales program could
  save over 10,000 for every home sale relocation
  service

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Linking Objectives with Results

• State-of-the Art Relocation Expense Tracking
  System
• Web-based access
• SAP (FMMI) compliance
• Fully automated Federal Travel Regulations,
  Chapter 302
• Managerial reports
• Ad hoc reporting

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Building a Better Relocation Experience
Improved Customer Satisfaction
Experienced Personnel
Managed Home Sale Savings
Public/Private Partnerships
Centralized Services
State-of-the-Art Systems
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Questions