The Role of

1
The Role of Leadership in Managing Change in
The Information Age
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• Agenda
• Leaders vs. Managers
• Theory vs. Reality
• Practical Techniques
• Post 9-11

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Managers Do Things Right Leaders Do The Right
Thing
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The Bottom Line
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• Period of Enormous Change
• Toflers Revolutionary Period of Change
• Last Three Decades
• Globalization
• Adaptive Problems
• But
• Basic Nature of Most Organizations is to Resist
  Change

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We Are Living In A Period Of Time That Will
Produce More Change For Humanity Than Any
Previous Era In History - John Peterson

• WAVE PERIOD ACTIVITIES TIME SPAN
• ------------ Hunter/Gatherer
  Nuts/Berries Game 10,000 years
• First Wave Agricultural Age Farming
  1,000 years
• Second Wave Industrial Age Mass
  Production 100 years
• Third Wave Information Age Knowledge
  Based Decades

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The One Thing We Can Be Sure of Is that the
World that Will Emerge From the Present
Rearrangement of Values, Beliefs, Social and
Economic Structures, of Political Concepts and
Systems, Indeed, of World Views, Will Be
Different From Anything Today Imagined -
Peter Drucker Post Capitalist Society
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• Organizational Concepts
• Purpose
• Belief
• Alignment
• Actions

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Foundation Right is Right Regardless if No
One is Doing it Wrong is Wrong Regardless if
Everybody is Doing it - Quick Oil Change
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• Improving Organizations
• What Is
• What Could Be
• What Should Be
• Led to Six Sigma

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• Managing Change
• Start with a Vision
• Determine Core Competencies
• Project the Future
• Lay out the Road Map
• Practical Example

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The Hardest Part of Managing
Change is Determining What Not to Change
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• Values
• Loyalty
• Duty
• Respect
• Selfless Service
• Honor
• Integrity
• Personal Courage
• Leadership

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• Common Sense
• Philosophy
• Timing
• Zero Defects
• Listen
• Develop Successor
• Not Loved but Respected
• Understand Yourself
• Platoon Leaders Up Front
• Balance
• Focus Down

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• Post 9-11
• Lincoln
• Out of the Box
• Risk
• Churchill

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