HERAJANUS

1
HERA-JANUS Training Analysing Human Error in
Incident Investigation
23-25 November 2004 Institute of Air Navigation
Service Luxembourg
2
Overview

• Who should attend?
• Objective of the training
• Training Methods
• Agenda
• When?
• Where?
• Hotel Information
• Registration and hotel reservation
• Enquiries

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Who should attend?

• Safety Managers
• Incident Investigators
• It is recommended that attendees already have
  some experience in investigating incident.
• The HERA-JANUS training is not an incident
  investigation training but it will surely bring
  some new perspectives

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Objectives of the training

• At the end of the training participants will be
  able to
• Use the HERA-JANUS technique and understand how
  it can fit into the incident investigation
  process
• Have sufficient understanding of the underlying
  Human Factors sustaining the technique
• Identify the proper human errors to be analysed
• Analyse the errors and identify the contextual
  conditions
• Derive focused recommendations

5
Training Methods

• A minimum time will be dedicated to formal
  presentations
• Most of the agenda items will be run using
  facilitation techniques with high involvement and
  contribution from the participants
• The JANUS technique will be taught only using
  case studies and real incident reports

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Agenda Day 1

• Welcome
• Introduction to the training
• Getting to know each other and expectations
• Objectives of the training,
• HERA-JANUS background
• HERA-JANUS within the European Safety framework
• The incident investigation process
• Understanding how you do it
• Overview of the HERA-JANUS Technique
• JANUS within the incident analysis, the approach,
  the structure, the content.
• Human Factors background
• Human error and violation
• Human Information Processing

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Agenda Day 2 and 3

• Application of the HERA-JANUS Technique on
  several cases
• End of day 3
• Feedback on the training
• Next steps
• wrap-up and conclusions

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When?

• Starting on Tuesday 23 November 2004 at 930
• Ending on Thursday 25 November 2004 at 1600

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Where?

• EUROCONTROL - Institute of Air Navigation Service
• IANS
• 12, rue Antoine de Saint-Exupéry
• L- 1432 Luxembourg
• www.eurocontrol.int/ians

Access map available on
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Hotel Information

• If you need a Hotel Reservation please enter
  your request on the registration form.
• EUROCONTROL has special arrangements with the
  hotels, the special EUROCONTROL rates will only
  be applicable if the booking is done by IANS
  Reservations Office
• Hotel list in attachment

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Registration and Hotel Reservation

• Please fill-in the registration form in
  attachment
• send it as soon as possible but no later than 15
  November 2004 to
• EUROCONTROL INSTITUTE of AIR NAVIGATION SERVICE
• COURSE RESERVATION OFFICE or email
  IANS.reservation_at_eurocontrol.int
• 12, Rue Antoine de Saint-Exupéry
• L-1432 Luxembourg
• FAX [phone]
• E-MAIL IANS.reservation_at_eurocontrol.int

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Enquiries

• For further information on
• The Programme
• Mrs Dominique Van Damme
• EUROCONTROL HQ
• DAS/HUM
• Rue de la Fusée, 96
• 1130 Brussels
• Tel [phone] or 32.2.729.39.57
• E-mail dominique.van-damme_at_eurocontrol.int
• Administration, registration, accommodation, etc
• EUROCONTROL INSTITUTE of AIR NAVIGATION
  SERVICE - COURSE RESERVATION OFFICE
• 12, Rue Antoine de Saint-Exupéry
• L-1432 Luxembourg
• FAX [phone]
• E-MAIL IANS.reservation_at_eurocontrol.int