Touring the Florida Atlantic University Travel Solutions Program

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Touring the Florida Atlantic University Travel
Solutions Program
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Value Added Services
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• Dedicated Florida Atlantic University/Marathon
  Travel Agents Phone Numbers
• Domestic 877-214-8654
• International 715.344.6203 (call collect)
• Speak to a dedicated Travel Agent 24/7
• 24/7 Services
• Emergency Travel Assistance
• Worldwide Travel Assistance
• Medical Assistance
• Concierge Services
• Roadside Assistance

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• Business, Meeting and Personal travel
  arrangements
• Custom Online Booking Tool
• Travel Insurance Program (student faculty
  programs)
• Preferred Hotel Program
• Athletic, student abroad travel, alumni, and
  meetings

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Whats in it for me?
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• Calendar Synchronization
• Capability for adding your itinerary to your
  desktop calendar.
• Search Flexibility
• Various search options for flights, hotels
  and cars.
• Quality Control
• All reservations are Quality Controlled to
  guarantee their accuracy.
• No Hidden Fees
• Service fees are clearly defined.

• 24/7 Access
• Research and make your travel plans any day and
  any time.
• Trips (travel history)
• Allows you to access/review your held trips,
  purchased trips and past trips.
• Profile
• Stores your personal information including
  travel preferences, credit cards, membership
  program numbers (air, hotel car).
• Travel Arrangers
• Travel Arrangers have the ability to book travel
  on behalf of others and manage their personal
  travel profiles.

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Fare Shopping

• All Marathon Travel agents are required to
  utilize AgentWare. AgentWare enables travel
  professionals to intelligently search a growing
  number of vendors for the lowest airfares.
  Marathon Travel is able to access more than 72
  vendor websites within the click of one button.
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• This search functionality integrates into our
  reservation system, allowing us to access and
  compare real-time fares from a variety of
  low-cost carriers, consolidators and aggregators.
  Moreover, AgentWare empowers us to feel confident
  that we are offering our travelers the best
  possible price.

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Low Fare Promise

• You can depend on Marathon Travel to find the
  best airfare prices. We are so confident of our
  ability to follow through on this guarantee that
  we make the following promises
• When you reserve your flight with Marathon
  Travel, we promise that if you find a lower
  airfare for the same traveler, airline, date and
  flight, on another website, on the same day as
  you make your reservation, we will honor that
  rate and provide you with a 50 coupon per ticket
  toward your next purchase through Marathon Travel.

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• Our Quality Control department continues to
  monitor the airfare after you purchase an airline
  ticket through Marathon Travel. If the airfare
  amount decreases, we capture the lower airfare,
  reissue the ticket, and the airline issues a
  voucher for the difference based on the rules and
  regulations of each airline.
• Some airlines charge reissue fees, others do not.
  When the savings outweigh the airline reissue
  fees, the traveler will be issued a voucher from
  the airline for the difference of the two prices.
• Marathon Travel will monitor future airfares
  booked through the airline issuing the voucher
  and apply it to that next purchase based on the
  rules and regulations of each airline.

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Service Fee Structure Domestic

• 10.00 per ticket
• For reservations booked through our online
  booking tool,
• for the Do-It Yourselfers.
• 30.00 per ticket
• When booked through the Florida Atlantic
  University/Marathon Travel Desk,
• for comprehensive services.
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• No Fee
• When making hotel or car reservations online or
  through the Florida Atlantic University/Marathon
  Travel Desk.
• Please Note Changes and cancellations are
  required to be made through the Florida Atlantic
  University/Marathon Travel Desk. Airline ticket
  reissuance will be assessed the travel desk
  service fee.

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Service Fee Structure International

• 10.00 per ticket
• For reservations booked through our online
  booking tool,
• for the Do-It Yourselfers.
• 50.00 per ticket
• When booked through the Florida Atlantic
  University/Marathon Travel Desk,
• for comprehensive services.
•   
• No Fee
• When making hotel or car reservations online or
  through the Florida Atlantic University/Marathon
  Travel Desk.
• Please Note Changes and cancellations are
  required to be made through the travel desk.
  Airline ticket reissuance will be assessed the
  travel desk service fee.

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Agent-Assisted Reservations
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• Dedicated Florida Atlantic University/Marathon
  Assurance Services Travel phone numbers agents
  
• Domestic 877-214-8654
• International 715.344.6203 (call collect)
• Agent will review options based on your travel
  requirements, make seat assignments, advise
  airline policies and documentation requirements,
  etc.
• Assistance with building travel profiles for
  frequent travelers and assistance with signing up
  for air, hotel and car membership programs
• Agents utilize various resources including
  airfare consolidators to obtain the best schedule
  and price on domestic, international and
  complicated itineraries
• Specialized group and meeting travel planning
  department

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Online Reservations
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How to Access GetThere

• Access the online reservation
• system at
• www.marathoncorporate.com
• Click on
• Select the GetThere link

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Sign In for New Travelers(Travelers WITHOUT
profiles built)
Click Create Account and enter Site ID
floridaatlantic Password Key flatlantic (case
sensitive)
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First Time Log In

• Upon first time log in click on Profile to
  review update your profile before completing an
  online reservation

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Travel Solutions Program

• When you need assistance or have questions,
  contact the Florida Atlantic University/Marathon
  Assurance Services Travel Desk 24/7 at
• Domestic 877-214-8654
• International - 715.344.6203 (call collect)