Norfolk Skills Conference

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Norfolk Skills Conference

• April 21st 2009
• Andy Beveridge
• Health, Safety, Environmental Training Manager

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• Kinnerton sales of 60m per year
• Factory in Fakenham since 1989
• 3 business units
• Moulding, Novelty, Nut
• Packing facility in South Creake
• Foiling, Netting/Bagging, Finished Packing
• Warehousing
• Internal Guyhirn, Swaffham
• 8000 pallets of materials/packaging/WIP
• External Warrington
• 5000 pallets of finished goods

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• Total Employees 696
• Fakenham
• 497 permanent staff
• Manufacturing / NPD / Technical / Sales Admin /
  Supply Chain
• South Creake
• 124 permanent staff
• Temporary staff used as required
• Up to 400 staff per day in peak season
• London
• 75 permanent staff
• Head Office / Marketing / Purchasing / Design

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• 20 nationalities within the workforce
• Over half the production staff in Norfolk are
  overseas nationals
• Predominantly 5 days per week / 24 hrs per day
• 3 shift pattern / 8 hour shifts
• Some variations e.g. at South Creake
• Overtime hours worked at week-ends in peak season
• Approx. 1,300,000 working hours recorded in the
  last 12 months.

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• Circa 3000 product lines
• Seasonal peaks
• Easter
• Christmas
• Valentines Day
• Flexibility of the process is a strength
• Staff at all levels need to be multi skilled to
  adapt the constantly changing workplace.

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• Drivers for training legal, customers, business
  (staff retention, staff development, multi
  skilling)
• Fundamentals induction health safety fire
  evacuation food safety basics manual handling
• Developmentals food safety in more detail
  (L2/L3 NVQ) numeracy literacy ESOL ICT
  HACCP team leader skills (conflict resolution,
  effective communications, team building) ILM
  Supervisory L3 L3 Business Administration L3
  Customer Service
• Concurrent Kinnerton specific product specific
  and/or machinery specific skills training
  Allergy awareness chocolate technology
  organaleptic (taste) Kinnerton Business
  Apprenticeship.

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• Not so good bits
• If you are not in the loop, its sometimes
  difficult to find out about funding opportunities
• Spate of cold calls from all over the country
  offering a world of free training for everyone
  most confusing
• Want to use local training providers where
  possible
• Want to get funding for additional training where
  possible

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• Good bits
• Local private sector providers want the work
• They will do what is necessary to keep the
  customer happy
• They will find/offer help with funding where
  possible ESF T2G National Skills Academy
  EEDA
• 5 oclock does come around twice a day in their
  world!

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• Commitment needs to be both directions
• Staff time
• Management time and planning
• Key is to develop good 2 way working relationship
  with training providers
• High retention and completion rates 90-95 T2G
  Apprenticeships
• Trained assessors so team have an understanding
  of the process and can help smooth things along
• Developing our own interpreters to help deliver
  training on the shop floor
• Current ESOL syllabus does not meet our business
  needs

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• As a result of investing time, effort and money
  in our staff, we have increased our staff
  retention 84 have more than 2 years service
• In the last 4 years the business has grown 50 Up
  from 40m 60m
• Incident rates are down year on year
• Confidence in our ability to find workable
  solutions is high, so we are much more able to
  take on more challenging projects