INCREASING ACCESS TO EDUCATION

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INCREASING ACCESS TO EDUCATION TRAINING
RESOURCES
Sandra Schoenfisch, RN, PHD Debra Bragdon
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Objectives

• Describe the Benefits of a Performance
  Consultant Role
• Identify Strategies to Effectively Use Technology
  Blended Media
• Discuss the Importance of Evaluation at All
  Levels of Development Delivery
• Examine the Role of the Customer End-user in
  the Design Team

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The Past

• One FTE Assigned to Workforce Development
• Decentralized Approach to Workforce Development
  Training
• Little or No Budget
• No Direct Authority
• No Policy

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Today-Current State of Affairs

• Decentralized Approach to Workforce Development
  Training
• Team of 11 professionals with Diverse Skills (5
  PHP)
• Training Policy 04
• Significant Budget Access to Resources
• No Direct Authority
• Waiting List for Services

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How Did We Get There?

• Recognized the Need for Change
• Assessment of Resources
• Access to Technology
• Something to Offer
• Products

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First Steps - Assessment

• What Resources Did We Have?
• Customers Resources?
• What Was Mandatory or Required?
• Access to Training?
• Equipment Needs?
• Did We Have Any Allies?

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The good news!

• Existing DLN/Local Site Coordinators
• Program Planning Production Skills
• Meeting Planning/Management
• Materials Development
• Systems Approach
• Access to Data
• A Few Friends
• Institutional Knowledge

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The bad news!!

• Silos
• Turf Issues
• Viewed as an Intruder
• No Direct Authority
• Usually Not a Content Expert
• Need to Define their Needs Objectives
• Weve Always Done it This Way!!

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Performance Consultant Essential Elements

• How will Success be Defined?
• Consensus is Critical
• Shared Leadership is Needed
• Trust is Very Important
• Ask Questions Listen to the Answers
• Flexibility
• Enthusiasm

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Performance Consultant Outcomes

• Project/Program is a Success
• High Level of Satisfaction by SME
• Recognition of Consultant
• Establishment of Relationships
• Invitation to Participate in Future Projects

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Communication !!!

• Communication is the key to a
• successful project.
• Seek first to understand and then
• to be understood. Stephen Covey

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Blended Media

• Enthusiasm
• New Concept for Many
• Face to Face Training, Videos, CDs/DVDs
• Lack of Technical Skills
• Transfer of Content from One Medium to Another
• Fear of Change
• Lack of Time (JIT)
• Lack of Access to Instructional Design
• Other

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Blended Media - Mix Match

• Pre-work
• Hardcopy
• Videos
• Pre-test/post test
• PowerPoint
• Trainers Guide
• Participants Guide
• Equipment
• Case studies

• Room layout
• Exercises/Activities
• Scenarios
• Evaluation Tools
• Sample contracts
• Resource lists
• Templates
• Technology
• Other

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Blended Media - Technology

• Live Meeting
• Satellite Broadcasts
• Videotaping
• SharePoint
• Teleconferencing
• Audio Conferencing
• Other

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Evaluation

• Process
• Product
• Kirkpatrick Levels 1 2 at a Minimum
• Level 3
• Level 4 Impact on the System, Program Agency -
  Samples

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Evaluation

• What Happens if You Dont Evaluate?
• Unable to Improve the System/Product
• Cant Tell Where You Are
• Cant Tell Where You are Going

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Members of the Design Team

• Instructional Design
• Trainers
• Content Experts
• Evaluators
• End-users
• Technical
• Educators
• Other (IT, Legal, etc.)

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The Customer/ End-user

• Essential to the Team
• Satisfaction
• Useful Product
• Feedback at All Levels

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Go in With Something to Offer

• Program Development
• Measurable Objectives
• Manuals (cookbooks) How to
• Slide Preparation/Shortcuts
• Templates/Timelines
• Advanced Web Searches

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Resources

• Low Cost
• No Cost
• Easy to Use
• Free Consultation

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Challenges

• Lack of an Agency-wide System
• Resistance to E-Learning
• E- Learning that Does Not Meet Their Needs
• Change
• Just in Time Training
• Building Consensus
• Other

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• For questions, contact
• Sandra_Schoenfisch_at_doh.state.fl.us
• Debra_Bragdon_at_doh.state.fl.us
• 850-245-4007