Carrier CR Hungary Ltd.

1
Carrier CR Hungary Ltd.
2
UTC Profile
Carrier Refrigeration ERD Hungary

• Revenue 37.5 billion (2004)
• 51st largest US corporation
• 205 700 Employees
• 4000 locations in 183 countries
• Headquarters in Hartford, Connecticut

3
UTC Business Units
Carrier Refrigeration ERD Hungary
Pratt Whitney, the leading manufacturer of
commercial and military jet engines
Otis, the worlds largest elevator company and
leader in escalators
Carrier, the worlds largest manufacturer of
heating, ventilating, refrigeration and
air-conditioning equipment
Sikorsky, the world leader in the design and
manufacture of advanced helicopters for
commercial, industrial and military uses
Hamilton Sundstrand, a leading manufacturer of
advanced control systems and components for the
global airspace industry
UTC Power incorporates UTC Fuel Cells, a leader
in the production of fuel cells for commercial,
space and transportation applications. UTC Power
has also established a strategic alliance with
Capstone Turbine Corp. to integrate, sell and
service Capstone microturbines for combined heat
and power applications.
Chubb Security Systems, the worlds leading
producer in security systems and security services
4
Carrier Refrigeration ERD Hungary
5
Carrier Profile
Carrier Refrigeration ERD Hungary

• Founded 1915 by Willis Carrier, the inventor of
  the air-conditioner
• Acquired by UTC in 1979
• Total revenue of 10.6 billion (2004)
• Headquarters in Farmington, Connecticut
• 45 000 employees in 173 countries

6
Manufacturing Locations
Carrier Refrigeration ERD Hungary
Waelwijk, HollandEtten-Leur, Gamko
Ingelstadt, Sweden
Vantaa, Finnland
Glasgow, Scotland
Zao, Russia
Brookville, PA
Meinz, Germany
Qingdao China, Haier
Kwang Ju, Korea
Dvory nad Zitavou, Slowakia, Gamko
Niles, MI
Renningen, Germany
Plymouth, UK
Berkeley, IL, Mundelein, IL, Rockton, IL
Osan, Korea
Jászárokszállás, Hungary
Andover, KS
Kocaeli, TurkeyIstanbul, Turkey
RouenBoos, France
Verdi, FZ
Fuji, Japan
Covesville, VA
Afula, Israel
Jeddah, Saudi ArabiaDamman, Saudi Arabia
Villasanta, Italy
Montluel, France
Spartanburg, SC, Beverage-Air
Shanghai, China
Yuma, AZ
Madrid, Spain
He Zong,Yileng,CTD,Linde Ref.
Aubagne, France
Monterrey, Mexico
Abu Rawash (Cairo), Egypt
Scottsboro, AL
Olive Branch, MS
Waxahachie, TX
Manaus, Brazil
Pretoria, So. Africa
Manila, Philippines
Prathumtani,Thailand HVAC, Linde Refrigeration
Buenos Aires, Argentina
Daman, India
Canoas, Brazil
Booysens, So. Africa
Bangalore, India
Singapore, CTD
Kuala Lumpur, Malaysia
Gurgaon, India
7
Carrier Business Areas
Carrier Refrigeration ERD Hungary
Air-conditioning
Components
Refrigeration
8
Carrier Refrigeration
Carrier Refrigeration ERD Hungary
Carrier Refrigeration
9
Carrier Refrigeration
Carrier Refrigeration ERD Hungary

• Industrial
• Racks - Profoid, Unitbouw, Cryokit, Frigoram,
  Frioblock
• Coils - Fincoil, Recam
• Transport
• Cooling packs for trucks, containers - Transicold
• Commercial
• Glass door merchandisers, open units - Tyler,
  Ardco, LG, Beverage Air, Taylor, Haier, Linde,
  Gamko

10
Carrier Refrigeration
Carrier Refrigeration ERD Hungary
Industrial Transport Commercial

• Objective
• Establish unique Customer value
• - Develop superior refrigeration skills
• Participate in all major markets
• Lead the cold chain

11
Carrier CR Europe
Carrier Refrigeration ERD Hungary
Factory
Remote products, Ingelstad
Distributor
Sales Company
Speciality Equipment, Etten-Leur
Plug-in products, Jaszarokszallas
12
Carrier CR Hungary
Carrier Refrigeration ERD Hungary
Carrier Refrigeration Plug-in Business
Unit Hungary
13
Carrier CR Hungary
Carrier Refrigeration ERD Hungary
Jaszarokszallas is located in central Hungary
with good access to both Eastern and Western
European markets.
14
Carrier CR Hungary
Carrier Refrigeration ERD Hungary
Jaszarokszallas
Jászárokszálás 100 km from Budapest
15
History
Carrier Refrigeration ERD Hungary
1970 Lehel bought the Tyler license from Clark
Equipment Ltd 1972 Factory built in
Jászárokszállás based on the licensed
products (remote
cooling units, cold rooms) 1973 New products
were added to the range - bottle coolers,
milk coolers, cold display cases, chest
freezers, and air-conditioners 1985
Contract established with REWE, German
supermarket chain with development of Tyler range
under a new brand Leibrand 1991 Electrolux
bought Lehel 1993 The commercial cooler division
of Lehel started to work as an individual company
within Electrolux Electrolux CR
Ltd. 1995 Transferred bottle cooler production
from Leonberg, Germany
16
History
Carrier Refrigeration ERD Hungary

• 1997 Received ISO 9001 Certification
• 1998 Production of wine caves was started
• Transferred the serve-over counter (Servolux)
  and
• refrigerated wall cabinets
  production from Finland
• 1999 Received ISO 14001 Certification
• 2000 Electrolux CR Business was acquired by
  Carrier
• Corporation
• Transferred of glass-door bottler
  cooler production from
• Villota, Italy
• 2002 Transfer of open plug-in products from
  Arvika completed
• 2004 Carrier acquired Linde refrigeration

17
Operational Values
Carrier Refrigeration ERD Hungary
3. Delivery Reliability
4. Productivity
Values apply to factory team as a whole and drive
individual performance and accountability.
18
Development
Carrier Refrigeration ERD Hungary
Continuous Product Developmentwith Continuous
Process Improvement
19
Quality systems
Carrier Refrigeration ERD Hungary
gt Supplier Quality Assurance and Certification gt
Product Testing gt Quality Product Audits gt
Customer Complaint Management System gt Service
Call Rating
20
Carrier cares for the nature
Carrier Refrigeration ERD Hungary
21
Open cabinets
Carrier Refrigeration ERD Hungary
22
Glass door cabinets
Carrier Refrigeration ERD Hungary
23
Product customization
Carrier Refrigeration ERD Hungary
24
Customer care
Carrier Refrigeration ERD Hungary

• Trainings
• Technical presentations
• Benchmarks
• Factory tours
• Customer visits

25
Customer care
Carrier Refrigeration ERD Hungary

• Full customer service inhouse
• inquiries
• order registration
• product customization, unique requests
• prodn plan considering customers needs
• documents, export customs clearance
• delivery arrangement upon request

26
Customer care
Carrier Refrigeration ERD Hungary

• Order confirmation
• within 72 hours for existing models
• within 1 week for new models (logo, canopy, etc)
  
• Delivery times
• ave 4-6 weeks out of season
• ave 6-8 weeks during season

27
Prodn Sales volume
Carrier Refrigeration ERD Hungary
Million
UNITS
28
Seasonality
Carrier Refrigeration ERD Hungary
29
Carrier CR Hungary
Carrier Refrigeration ERD Hungary
Thank you!