Electronic Government eGov: Implementation Strategies

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Electronic Government (eGov) Implementation
Strategies

• Dr. Mohammed A. T. Al-Sudairy
• (BA,MS,MBA,Ph.D)
• Assistant Professor
• Business Department
• Faculty of Economics Administration
• King Abdul Aziz University, Jeddah
• E-mail MAS_at_KAAU.EDU.SA
• malsudairi_at_okaz.com.sa

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Agenda

• E-Commerce and E-Business
• E-Commerce in Saudi Arabia
• eGov definition, benefits and barriers
• eGov in SA
• Implementation strategies
• Conclusion

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Electronic Commerce

• EC is the handling of business transaction over
  communication networks.
• EC is not enabling technology but it is simply
  conducting business electronically through
  enabling technology such as EDI, VANs and
  Internet.

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Electronic Commerce Categories

• Business to Business (B2B)
• Business to Consumer (B2C)
• Government to Business(G2B)
• Government to Consumer (G2C)
• Government to Employee (G2E)
• Consumer to Consumer (C2C)

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E-business

• 1997 IBM start using the word and they launched
  first thematic campaign built around the term
• Secure, flexible and integrated approach to
  delivering differentiated business value by
  combining the systems and processes that run core
  business operations with the simplicity and reach
  made possible by the internet
• Businesses will find their value in the need
  being served, not in the products being sold

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E-business Benefits

• Global accessibility and sales reach
• Closer relationships
• Free samples
• Time to market
• Reduced costs
• Customer loyalty
• Media break

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E-business Benefits

• Expanding market reach
• Visibility
• Strengthening business relationships
• Cost reduction
• Responsiveness
• New services

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E-business Benefits

• Reduced overhead costs
• Reduction in labour
• Increased accuracy
• Improved communications and management control
• Improved inventory control
• Enable businesses to be more responsive to
  consumer needs

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Motivation Factors For e-business

• Strategic
• Better communication with trading partner
• Remaining competitive
• Better customer service
• Reducing stock

• Operational
• Quick response access to information
• Increase data accuracy

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IT Barriers in SA

• Lack of technical expertise either by
• Service providers or
• Organizations the users
• Shortage of technical skilled employee
• Lack of technical support by IT suppliers
• Lack of Knowledge about IT
• Lack of adequate training

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EC Barriers in SA

• Absence of legislation and regulation
• PKI, DS, CA, RA
• An unsatisfactory communication lines
• Lack of MIS staff
• An inadequate training program
• Poor awareness about EC
• Lack of standard business operating procedure

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eGov

• Is the use of information technologies by the
  govememt agencies to reach out to citizens,
  business, and other arms of the government
• WWW , Internet, WAB
• Is leveraging the internet to simplify government

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eGov

• e Government improves the business of government
  by creating more efficient and convenient citizen
  to government, business to government and even
  government to government interaction

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eGov benefits

• Improve delivery of services to citizens
• Improve interface with business and industries
• Empower citizens thought access to knowledge and
  information
• Make the working of the government more
  efficient and affective

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eGov benefits

• More transparency
• Greater convenience
• Smoother flow of information
• More collaboration with other agencies
• Quick finalization of citizen business
• Less corruption
• Revenue growth
• Cost reduction

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eGov Barriers

• Resistant to change
• Lack of public awareness
• Public fear and Skepticism
• Telecommunication services
• Internet services
• IT staff and department
• Hardware and Software

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eGov Dimensions

• Online services
• Applications that serve a government agencys.
  These include groups external to and served by
  government such as citizens and business.
  Example, transaction applications such as
  electronic payment of parking tickets, business
  licenses, renewal passport and driving licensees
• Government operations
• Services that benefit government employees and
  other internal groups. These include
  e-procurement, web-based document management,
  electronic forms and intranet

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eGov Application
Service delivery
issues of licenses
Government to Business
e-procurement
Empowering citizens
E-mail
Internet efficiency
Exchange information
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application Benefits

• Online access to information
• Availabilities of the govement 24/7
• Online application submission and processing

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Challenges for eGov Applications

• Authenticating the users
• Interoperability with agency systems
• Assignment of liability and risk
• Scalability and extensibility
• Assurance of data integrity
• Non-repudiation for transactions
• Maintaining confidentiality (privacy)

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E-procurement

• Enable partners to automate their interactions
  and collaboration
• Enable partners to share responsibility for the
  supply chain by linking purchasing processes to
  back office systems
• Cut distribution cost by 8
• Reduce the process cost from 107 to 30 and
  product cost of 5 to 20
• Procurement cycle trimmed from 7.3 days to 2 days

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E-procurement

• Benefits are
• wider choice of suppliers
• Lower cost
• Better quality
• Improved delivery
• Reduced cost of procurement
• Enhance electronic negotiation and contracting
  and possibly collaborative work in specification

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Driving Forces toward Egov

• Governmental mandates
• Paper eliminating act
• Privacy act
• e-singe
• Technology
• Call center
• VOIP
• E-market XML Smart card literate
• Infrastructure
• Authentication
• Digital signatures
• Certification Agencies
• Secure WEB

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The Need for E C eGov in SA

• To participate in international free trade
• To liberalise trade and economic
• To become a member of WTO
• To provide quality of services to citizen and
  business
• To enhance productivities

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eGov Barriers in Sa

• Lack of legislation and regulations
• Lack of public awareness
• Lack of IT skill employee
• Lack of IT infrastructure
• Lack of business procedure
• Lack of trusts

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Agencies must provide

• E-form as alternatives to paper
• E-signatures to authenticate sender
• E-receipt to acknowledge succefule submission

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How Do We Get Here?

• Government transition to eGov relies heavily on
  agency use of the internet and other electronic
  methods to communicate information and deliver
  services
• Careful agency planning is essential to ensure
  transition succeeds
• Agencies should reevaluate how they do business
  by updating business processes
• Agencies should consider automating groups of
  processes that serve a common customer and
  coordinating with other agencies to achieve
  customer focused approaches

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What we need to Implement eGov? 1/2

• Information security
• IT infrastructure
• E business climate
• Ec , IT ect
• Human capital
• Connectivity
• Legal Issue
• Paper flow

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What we need to Implement eGov? 2/2

• Clear Goal
• Budge and resource allocation
• Committed project management
• Public awareness
• Training plan for employees
• Pilot systems

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eGov Planning

• Do not late it be individual for every ministry
  or government agency make it all in one policy
• Planning for eGov
• Establish an agency to implement eGov such as
  Decision support Center
• Developing
• Design
• Planning
• Regulating
• Implementation
• Forcing
• Changing procedure

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eGov Planning

• Look at all our sits
• Information provider
• Or interactive
• Whos in the internet

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eGov Sits
Most sits are static
Non-interactive
Prelimiery forays into the internet
Provide information
Informative
General information Contact telephone e-mail
address Contact information Name of executive
top managers
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Phases of eGov

• Presence
• Interaction
• Transaction
• Transformation

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eGov sits

• Informative, informational serving as an
  additional dissemination channel
• Typically fragmented and disparate due to lack of
  overall strategies
• Not supporting access by persons with
  disabilities or language difficulty

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Analogy between Construction house and eGov
Building House
Building eGovernment
Point of Access Web, Wireless, Telephony, Kiosk
Point of access Front door, Back door, side door
Software Application Business License
Application Ticket payment e, Permit renewal
Rooms Living, Dining, Bathroom,
Kitchen, Storage.
Software Components Payment engine, Workflow,
Personalization, E-Form
Hose Components Pre-built trusses, Molded
showers Pre-assembled cabinetry, Wiring
System Infrastructure Message brokering, Audit
and logging, Session Management
Structural Foundation Concrete, Plumbing
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Initiative to build eGov 1

• National Strategies to sanction the transferring
  to eGovernment, this include
• Transact between governmental agency G2G
  Ministries and agency
• Transact between Government and Business
• Transact between Government and citizens
• Clear mandate
• Professional MIS staff and well equipped
  department
• adequate training program
• adequate hardware and software application

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Initiative to build eGov 2

• Protection of public privacy
• Different types of data merit different level of
  protection
• Sensitive information like medical records or
  financial data deserves the highest level of
  protection
• Aggregate or statistical data likes demographics
  requires slightly less level of protection
• Security measures and options
• Firewall data must be protected at two stages
  during transmission and within the database
• Accessibility

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Implementation Process Flow

• Organise for eGov
• Involve all those who will be working with eGov
  in the planning and implementing.
• Educate in eGov
• Ensure that every employee understands how to use
  eGov as a business tool to manage his or her job
  responsibilities more effectively.
• Prepare an eGov strategic plan
• Allocate available resources to those areas that
  will provide the most benefit for the government.

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Implementation Process Flow

• Perform an operational evaluation of the current
  systems and the eGov system
• Determine how eGov can be used as a tool to
  re-organise the governments business procedures
  and systems.
• Implementation Testing
• Test redesigned systems and procedures with a
  limited number of transaction sets, citizens and
  trading partners.
• Critical Mass Marketing
• Market the eGov programs to increase the
  electronic trading partner base rapidly and to
  the point at which eGov is the primary tool for
  moving business information in and out of the
  government.

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Auction to take

• Making the information available in the internet
  organized by the type of service or information
  that people are seeking
• Identifying forms for the top government services
  used by the public and make them available online
• Implementing the government paper work
  elimination act and make information available
  one line
• Building good privacy practice in the web

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Stage to take or steps to begin with

• Creating public email addresses for citizens to
  contact agencies
• Using the web to improve procurement
• Fostering the use of digital signatures by
  agencies and the public
• Developing strategy for internet use that enables
  agencies to become more open, efficient and
  responsive

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Agency Strategies
IS Strategies
eGov Strategies
Leadership Focus commitment
eGov Champion / Team
Project Implementation Planning

• Infrastructure
• IT Structure
• (SW/HW etc)
• Standards
• Security
• Legal

• Trading Partner
• Requirement
• Environment
• Requirement
• Standers
• Commercial

• Business
• Process
• Application
• Adoption
• Process
• Integration

eGov Project Planning
Systems processes
Implementation Evaluation
Training partners involvement
Pilot
Object commercial processes
Review I
Live Implementation
Requirement for Change Community development
Review II
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Now you can run eGov successfully
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• Thank you
• and
• See you in any government sites

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• Service delivery
• issues of licenses
• Government to Business e-procurement
• Emporing citizens Email
• Internet efficiency Exchange information

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