Business Etiquette

1
Business Etiquette

• What should I do?

2
Business EtiquetteWhy is it important?

• Promotes clearer understanding
• Creates trust
• Strengthens relationships
• Opens doors
• Breaks down barriers
• Yields results
• Creates harmony

3
Business EtiquetteGreetings

• The Handshake

4
Business EtiquetteGreetings

• American- firm, 2 pumps
• Middle Eastern-continuous
• German- firm, 1 pump
• Japanese/Chinese- light
• a bow, hugs kisses

5
Business EtiquetteValuing Time

• Monochronic vs. polychronic
• Understand the rules

6
Business EtiquetteBusiness Attire

• Dressing conservatively is a signal of respect.
• Leave your trendy clothes in the
  closet!

7
Business EtiquetteCorrect Form of Address
Titles or First names?

• Use Caution!!

8
Business Etiquette Correct Form of Address

• Americans informal and quick to use first names
• Other Cultures Use titles unless invited to do
  otherwise

9
Business EtiquetteExchanging Business Cards

• The key - Show respect

10
Business EtiquetteBusiness Cards

• Presenting
• Written side up
• Use both hands in Japan,
  China, or Singapore

11
Business Etiquette Business Cards

• Receiving
• Look at it.
• Acknowledge it.
• Place it carefully in your card case or with your
  business documents.
• Do Not put it haphazardly into your pocket!

12
Business EtiquetteSmoking

• Be aware of smoking policies. You should never
  smoke during an interview, at a meal or when you
  are aware that you may offend the other person.