European Conference on Quality in Survey Statistics

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European Conference on Quality in Survey
Statistics
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Customer Oriented Statistics

• Ján Dolog, EOQ senior consultant for QMS
• Mária Dologová, QM, SO SR, Slovakia

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• Contents
• Product vs Value
• SO SR role in the transformation
  . from phenomena field
  to usable information
  . customer orientation
• Customer orientation through processes
  . by application of various
  managements
• Process composition of customer orientation

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Product creation
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Value creation
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Values in the social environment
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Values in the social environment
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Values in the social environment
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Dominant factors
society (social processes)
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Dominant factors time
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Dominant factors macroenvironment
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Transformation - from the social environment to
users
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Managerial preconditions
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Basic flow from phenomena to usable data,
information
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Basic condition customer oriented mgnt of data
and information system
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Basic condition customer oriented mgnt of data
and information system
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Basic condition customer oriented mgnt of data
and information system
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Basic condition customer oriented mgnt of data
and information system
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Basic condition customer oriented mgnt of data
and information system
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Basic condition customer oriented mgnt of data
and information system
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Basic condition customer oriented mgnt of data
and information system
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Basic condition customer oriented mgnt of data
and information system
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Thank you for your attention
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References
Dolog J., Samson . Systémy manaérstva kvality
u nás a v Európskej únii, In Zborník
z medzinárodnej konferencie Slovenská ekonomika
v zjednotenej Európe, Technická univerzita
Koice, Ekonomická fakulta, Herlany, 1998 Dolog
J. Systémy kvality a knovledge management, In
Zborník z 13. medzinárodnej konferencie CS
ONLINE 99, 1999 Dolog J., Samson . Procesné
manaérstvo a systémy kvality, Zborník
z konferencie trendy vývoja v strojárstve,
Katedra ekonomiky, Strojárska fakulta, TU Koice,
2001 Dolog J., Samson . Systémy kvality a
manaérstvo znalostí, Zborník z konferencie
trendy vývoja v strojárstve, Katedra ekonomiky,
Strojárska fakulta, TU Koice, 2001 Dolog J., .
Systémy manaérstva kvality a knowledge
management II, r.2001, In Zborník zo 14.
medzinárodnej konferencie CS ONLINE 99,
2001 Dolog J., Samson . Systémy manaérstva
kvality a knowledge management, Jakost 2002, In
Sborník konference, Ostrava 29.-30. 5.2002, Dolog
J., Samson . Integrované riadenie integrované
znalosti, Sborník prednáek z mezinárodní
konference Evropský týden kvality v Ceské
republice, Praha 12.11.2002 Dolog J., Samson .
Synergia environmentálna kvalita zdravého
itia, Jakost 2003, In Sborník konference,
Ostrava 13.-15. 5.2002,  Dolog J., Samson .
Nástroje a metódy riadenia v systéme QMS pri
prechode na trajektóriu excelentnosti, In
Jakost Quality 2005, Mezinárodní konference,
2005, Ostrava 17. 18.5.2005  Dolog J., Samson
. Hodnotové predpoklady excelentnosti, In. 8.
Medzinárodná vedecká konferencia Trendy
v systémoch riadenia podnikov, TU Koice, Katedra
manamentu a ekonomiky, Herlany 13.- 14.10.2005
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European Conference on Quality in Survey
Statistics