Provider Web Portal Login and account setup

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Provider Web PortalLogin and account setup

• Department of Human Services
• March 2009

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Secure Web portal

• The secure Web portal will allow DHS authorized
  providers access to perform various
  internet-based self-service functions, such as
• Verify current client eligibility
• Perform clerk maintenance
• Submit, track and view claims
• Submit, track and view prior authorization
  requests
• Perform Health Services Commission (HSC)
  prioritized list inquiries
• View plan of care information

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Secure Web portal

• The secure Web portal is free of charge and
  designed to be accessible 24 hours a day, 7 days
  a week.
• Access to the Web portal requires
• An Internet connection
• Microsoft Internet Explorer 6 or 7, or Firefox
  2.0
• Authorization from DHS to access Web portal
  services
• Your Provider ID and the Personal Identification
  Number (PIN) issued by DHS

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ID and PIN

• To access the secure provider Web portal for the
  first time, providers must login using their DHS
  provider ID and a Personal Identification Number
  (PIN) sent by DHS.
• DHS will mail Personal Identification Number
  (PIN) letters to eligible providers.
• Providers must use their provider ID and PIN to
  login for the first time only.
• After the account has been set up, providers will
  login using their own username and passwords you
  will no longer need the PIN letter.

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Help with PIN letters

• If you have not received your PIN letter from
  DHS, contact
• DMAP Provider Services
• 800-336-6016
• team.provider-access_at_state.or.us
• Provider Services hours of operation
• 800 a.m. to 500 p.m. PST
• Monday through Friday
• Closed for the major holidays

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Getting started

• Before starting, be sure to allow enough time to
  complete the process.
• The session will end after 20 minutes of
  inactivity.
• Any work or changes that have not been submitted
  will be lost.
• If your session expires you will receive a
  message.

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Getting started

• In the address field of your Internet browser,
  type https//www.or-medicaid.gov.
• You may also copy, paste or save as one of your
  favorites.
• Press the enter key.

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Accessing the main menu

• Select account from the main menu bar.

• Select secure site or account setup from the
  drop-down list.

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Account setup

• Click on the setup account button.

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Account setup

• Enter your Provider ID and PIN.
• Because the PIN is case-sensitive, enter it
  exactly as indicated on your letter.
• Click on the setup account button.

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Account setup

• The account profile screen allows providers to
  setup their account profile during the first
  initial login.
• Account setup only needs to be completed once.
• All required fields marked with an asterisk are
  required.

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Account setup

• Once you click on the account setup button, the
  ID and PIN have faded and are unavailable for
  updating you will never see them again.

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Account setup

• The person setting up the initial account is the
  administrator for your office.
• The user name is a unique name for your office.
• Contact name, phone number, and secret questions
  would be the administrators.
• The administrator will set up accounts for the
  rest of the office.

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Account setup

• Passwords must be at least 8 characters.
• Passwords must include 3 of the following 4
  criteria
• Upper case letter(s)
• Lower case letter(s)
• Number(s)
• Special character(s)
• Example D1d1234d (contains criteria 1-3)

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Account setup

• Read the security agreement.
• Check I Agree.
• If you do not check I Agree, you will not have
  access to the secured provider Web site.
• Click the Submit button.

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Completed account setup

• This is an example of a completed account setup!

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Provider home page

• Congratulations! You are on your way to
  navigating the secure provider Web portal!

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Logging off

• Be sure to logoff when you are done browsing or
  working.
• Click Account from the menu bar.
• Click Logoff.

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Logoff notify

• Once logged off, a message will display.

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Thank you!