Information Services Operations Report

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Information ServicesOperations Report

• November 2005

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Report Structure

• Summary reports by
• Faculty
• Key Performance Indicator
• Area specific reports
• Central Services
• Faculty of Humanities
• Faculty of Science
• Faculty of Technology
• Portsmouth Business School
• Faculty of the Environment
• Status Legend

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Summary by Faculty November 2005
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Summary by KPI November 2005
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Faculty Service Delivery Reports

• The following Service Delivery Reports have been
  prepared by the SDMs and are included
  unmodified.
• Comments on the structure and content would be
  greatly appreciated.

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Central Departments Service Delivery Review
November 2005Gaye Eley - SDM
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Central Departments KPI Summary November 2005
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Central Departments IS Project Status
Active IS Projects Prime Deliverables
Date Status XP Rollout Phase 2 Steve
Christopher All staff up to XP July
06 Green Hardware Audit Gerry Reilly Central
Depts Dec 05 Amber Hardware Audit on-line s/w
db Steve Christopher Central Depts Nov
05 Green Helpdesk software review/
replacement Dave Gratton All IS Apr
06 Amber Client 4.90 rollout Dave Gratton All
UNI customers Dec 05 Amber TPOnlilne (Teachers
Pensions) Steve Christopher Personnel Dec
05 Amber Sophos issues Steve /
Gerry Personnel Dec 05 Amber Laptops request
Training Steve Christopher Management
Development Dec 05 Green Wireless
surgeries Gerry Reilly All Uni
Customers ongoing Green NWFS patch Steve
Christopher All central depts ongoing Green
Risks / Issues Action Plans (list those issues
driving the red and yellow indicators
above) Hardware Audit needs to be complete by
December to enable departments to replace low
spec equip in preparation for XP Sophos issues
being mainly in personnel greyed out or
non-existent but has been run on machines in
liaison with USG TPOnline fix put in place but
on trial run at present if ok will rollout to
rest of TPOnline customers in Personnel Library
issues Freezing of IE / SPSS / iPrint default
printers / nero s/w not running / scanner s/w
Helpdesk s/w review delayed due to overload of
client issues
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Humanities Service Delivery Review November
2005Brian Greenwood
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Humanities KPI November 2005
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Humanities November 2005
School web-sites are more up-to-date and work on
these is still continuing. SLAS Alice database
ready to go live with web access ICJS report
Tackling Delays to Start of Learning of Distance
Learning Students has been published.
Customer Accomplishments
Use of St Georges building plans were in
progress for occupation by SCAFM and SECS, but
news of the Creative Technology consultation and
timetable has slowed the project. Project is
restarting at the beginning of January.
Customer activities and key dates
Helpdesk levels are high and will be a priority
until end of term
Issues and outages
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Humanities November 2005
Two new trainees have joined the IS ASH Service
Delivery team. Park evening open access
arrangements in place.
IS Accomplishments
SECS has a need for Access database development
support for its Placement Database. Currently
the school is coping as best it can, but IS will
be providing support from January through one of
the new trainees who has Access database
skills. An audit of staff PCs has started to
prepare for XP implementation for staff. Further
discussion on the enrolment and induction of
college students and those working largely
off-campus.
Future planned work and exposure to risks
IT expenditure planning needs careful thought to
meet future needs and cater for XP
implementation. Development of blended learning
and WebCT/QMP strategies Status of SCAFM in
2006/7 Streaming video development New
Journalism course for October 2006
Customer and Business Concerns/Status/Accomplishme
nts
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Humanities IS Project Status
Sched/ Active Projects Benefit Prime Deliverable
s Date Status
Risks / Issues Action Plans (list those issues
driving the red and yellow indicators above)
Helpdesk prioritisation of work and use of new
trainees to increase the resource available. PC
client upgrade rollout to staff to stabilise some
of the continuing problems with diaries, shared
files and Pmail. Use of post-grads for Park Open
Access evening opening has been instituted and is
being monitored.
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Science Service Delivery Review November
2005Dorothy Corrick, SDM
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Science Faculty KPI Summary November 2005
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Science Faculty October 2005
Customer Accomplishments
Customer activities and key dates IMS planning
new IT suites for both undergrads and post grads
at Ferry Road Building moves SHSSW
Admin/research staff moving into James Watson -
early 2006 SHSSW All Academic Centres moving
Summer 2006 into St. Michaels Building SES moving
into their new building behind the Nuffield
Centre Summer 2006 Expert centre moving into
James Watson early 2006 Bid for Dental School 2
should be known by Feb 2006
Issues and outages Corrupt Lotus Organiser
diaries still ongoing and causing
concern Ongoing issues due to Client
upgrade Disruption to classes applications not
appearing, workstation authentication preventing
login, SPSS authentication problems
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Science Faculty November 2005
IS Accomplishments Two new trainees have joined
the service delivery team Evening opening of
Student Open Access in Park building has
commenced 4 postgrad students now covering the
student support area between 5pm and 8pm Mon-Thur
Future planned work and exposure to
risks Continuation of the client upgrade could
cause further problems and disruption to
customers and add further pressure to an already
high helpdesk volume. Rollout of Science Faculty
capital budget PCs awaiting XP Phase 2 Rollout
of Science Faculty capital budget notebooks -
awaiting build and XP Phase 2 53 notebooks bought
for Expert Centre awaiting notebook build for XP
Customer and Business Concerns/Status/Accomplishme
nts Corrupt Lotus Organiser diaries still
ongoing and causing concern Ongoing issues due to
Client upgrade Disruption to classes
applications not appearing, workstation
authentication preventing login,
SPSS authentication problems
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Science Faculty IS Project Status
Sched/ Active IS Projects Benefit Prime Delivera
bles Date Status Hardware Audit Dorothy
Corrick All PCs in Faculty up to XP spec start
Dec 05 Green Phase 2 XP Project Dorothy
Corrick All staff converted to XP start Dec
05 Green Rollout of Capital Budget
Equipment James King Equipment
distributed start Nov 05 Green Uni Software
licencing review Mary Withers First phase toward
Co-ordination of Software purchasing/tracking
etc start Oct 05 Yellow Semester 2 software
upgrades Mary Withers Second phase of software
to be start Nov 05 Green available for
teaching next semester
Risks / Issues Action Plans (list those issues
driving the red and yellow indicators above) Due
to the high priority of the XP project and the
problems revolving around class disruption the
Software licencing review is behind schedule.
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Technology Service Delivery Review November
2005Ed Kopinski, SDM
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Technology KPI Summary November 2005
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Technology November 2005
Customer Accomplishments
ICG have had SRIF bid for 900,000 approved by
HEFCE. Bid associated with SDSS and Dark Energy
Survey ICG have obtained PPARC funding to exhibit
Sloan Digital Sky Survey images Former ICG PhD
student wins prestigious award 2nd Annual Maths
and Arts Festival organised by Maths. More than
400 schoolchildren attended. Would like linked
web page. Creative Technology now have Middle
Street for new sound studios. Clair Sambrook from
CT has appeared on local television and radio
discussing Video Podcasting project New drawing
room being set up in M5.4 to include Object Rig,
to be set up for possible 3D work TEX to take on
on-line course, previously run by pearson
Education International Association for the
Development of Advances in Technology Conference
organised by ECE
Customer activities and key dates Move of TEX,
Partnership and Faculty Offices between 19th and
21st Dec QAA Discipline Engagement closure
meeting CAM IT Committee operational sub
committee 16th Dec Faculty IT Committee 11th
Jan
Issue and outages Unreliability of L drive
resulting in loss of trust in appointments made
through Lotus Organiser Loss of service to both
staff and students for two mornings affected both
teaching and administration Loss of Compel
service and backup issues
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Technology November 2005
ISO Accomplishments Maple 10, Microsaint Sharp,
Matlab, Evolver, MPL Mod. Syst., Sorensen Squeeze
objects built and software installed Comms lab
now fully operational PS2s installed and security
locks fitted Increased usage of Web Mail by
students Sharon Milton, our new trainee, set up
with Mercantile team. Has settled in very
well Additional RAM installed in Linux lab and
VMPlayer in process of being installed
Future planned work and exposure to
risks Continuation of Windows XP rollout under
Phase 1 and Client upgrade Planning for Windows
XP Phase 2 Audit of application software,
particularly licence registration Electrical
testing audit Review of Mercantile Lab
areas Continued development of change management
process VMPlayer assessment Semester 2 edition of
Connected
Customer and Business Concerns/Status/Accomplishme
nts Some students unhappy with opening times of
labs at weekends Implications of changes to
Faculty structure on resources
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Technology November 2005
Active ISO Projects Prime Deliverables
Date Status Windows XP Phase 1
(cont) EK Academic staff Jan 06 Green VMPlayer
in multi environment labs JD Cost effective
environ Dec 05 Green Comms lab development ME Imp
roved flexibility Jan 06 Green Change
management EK Appropriate structures Jan
05 Yellow Corporate application object
prepartion MR Operating software Mar
06 Green Move of faculty and departmental
offices EK Seamless move Dec 05 Green Kuala
Lumpar network installation SB Upgraded
systems Dec 05 Green
Risks / Issues Action Plans (list those issues
driving the red and yellow indicators
above) Priorities associated with delivery of
teaching and other services taking precedence
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Environment Service Delivery Review November
2005Stuart Graves, SDM
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Environment KPI Summary November 2005
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Environment November 2005
Customer Accomplishments Faculty Management have
decided that although Science beat Environment in
the size of their Xmas tree this year,
Environments tree is nicer.
Customer activities and key dates Faculty
Christmas lunch on 20th December, followed by
Mike Batemans leaving party in Portland on the
same day.
Issues and outages Network upgrades on-going
problems with network failures both with PCs and
Macs. Power Outages no issues Printing
Outages none reported.
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Environment November 2005
IS Accomplishment Fixed the Mac Home Mounting
issue. Completed new PC rollout (ready for XP
Phase 2) for Geography, CCEPD, Architecture,
Faculty Office, Civil Engineering. Connect UP
business plan approved by Directorate.
Future planned work and exposure to
risks Rollout of new staff machines (Win 2K and
few XP), limited disruption.Upgrade all staff
print queues to NP4 - some ongoing
disruption. Cascade machines for those under-spec
in preparation for phase 2 of the XP Project -
Some disruption. Installation of new Large Format
Printers, limited disruption. Transfer of
services from WinNT Domain to Windows 2003 /
Active Directory - various levels of
outage. Software Audit followed by departmental
Software Strategy review, limited disruption.
Customer and Business Concerns/Status/Accomplishme
nts Eldon IT support provision, meeting arranged
with Bernard Webster and Bev McManus to discuss
IS / Faculty future support role.
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Environment IS Project Status November 2005
Active IS Projects Prime Deliverables
Date Status Large Format Printing Steve
Hall New Printer Dec 05 Green Windows
2003 Teresa Ford Replace NT Domain Oct
05 Red Apple Mac Project John Cunningham Secure
infrastructure Ongoing Red LRC Map Database Alan
Palmer Ongoing Red Virtual Studio
Project Stuart Graves Ongoing Green XP
Software Sem 2 Philip Davies Teaching Software
available Feb 05 Green XP Rollout Phase 2 Stuart
Graves All staff up to XP Feb 05 Green Software
Audit Philip Davies Fac-wide Software list Dec
05 Green Software Strategy Stuart Graves Feb
06 Green ADM XP Rollout Amy Merritt H/W upgrade
for XP Phase 2, 25M/Cs Dec 05 Green New PC
rollout Mark Shaw Either upgraded to XP or as
Win2K Dec 05 Green Connect UP Stuart Implement
services in IS Shop Feb 05 Green
Risks / Issues Action Plans (list those issues
driving the red and yellow indicators
above) Windows 2003 project behind schedule due
to ongoing priorities, this will have a knock-on
effect with the Virtual Studio project. No
completion date set. Apple Mac Home Folder
problems fixed but now experiencing problems with
unreliable networks, under investigation.
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PBS Service Delivery Review November 2005Barrie
Miles, SDM
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PBS KPI Summary November 2005
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PBS November 2005
Customer Accomplishments Accounting and Law have
had two articles published in the Financial
Times. UG Home/EU new student recruitment has
been very positive this year with 700 new
students, i.e. recruited above target. HEMM have
had two new courses successfully validated, MA
Marketing Studies and MA Marketing (Digital
Media). Steve Williams and Derek Adam-Smiths
book Employment History has been published by
Oxford University Press.
Customer activities and key dates PBS preview
days November 4th, 9th and 23rd PBS Executive
Committee November 2nd , PBS Learning and
Teaching Committee November 2nd PBS Research
Committee November 16th, PBS Research Degrees
Committee November 23rd PBS Board December 7th

• Issues and outages
• Issues with lotus diaries have caused concern.
• Network downtime on the 16th and 29th caused a
  number of classes to be cancelled
• Compel service unavailable from 23rd- 29th
  November.

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PBS November 2005
IS Accomplishment Richmond service delivery team
have managed to reduce its outstanding helpdesk
jobs to only 32.
Future planned work and exposure to
risks Continuation of client upgrade could
cause some disruption. Rollout of admin machines
(Win 2K due to corporate system requirement),
limited disruption. Recall all PhD laptops for
essential upgrades limited disruption.
Customer and Business Concerns/Status/Accomplishme
nts A number of staff who have been upgraded XP
have requested a rollback due to the problems
using flash drives.
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PBS IS Project Status November 2005
Active IS Projects Benefit Prime Deliverables
Date Status SUSE Linux (Using vmware
player) CRR Choice of OS 2nd sem Green PhD
Forum CRR PG community development Nov
06 Amber XP Rollout Phase 2 BJM All staff up to
XP Feb 06 Green Web Based EQL UAM MSD Enables
distance learning Jan 06 Green Setup 12 pc open
access lab (Langstone) MSD 2nd sem Green
Risks / Issues Action Plans (list those issues
driving the red and yellow indicators above)