DISPUTE RESOLUTION CENTER

1
DISPUTE RESOLUTION CENTER

• Mayors Community Programs
• City of Beaverton

2
The Dispute Resolution Center is

• A free service of the Mayors Office
• Offers a wide range of mediation services
• Conducts conflict resolution skills training
• Provides group facilitation services

3
Our Vision

• To enrich the quality of life
• for all citizens in our community

4
Our Mission

• As a leader in conflict resolution we enhance
  our community by providing professional quality
  mediation services,
• conflict resolution skills training, and
• group facilitation services through
• diverse volunteer-based programs.

5
What Is Conflict ?

• The naturally occurring tension that arises
  between individuals and/or groups as a result of
  real or perceived differences.

6
(No Transcript)
7
How Do You Resolve a Conflict?

• Do nothing, ignore the situation
• Give in to the other person
• Get into an argument or a fight
• Sue the other person
• Talk to the other person

8
Why Mediate A Conflict?

• Allows the parties involved to create their own
  solutions
• Mediated solutions create the basis for
  preserving and enhancing personal and
  professional relationships
• Saves the parties time and money
• Is less stressful than litigation

9
What Is Mediation?

• A voluntary process
• With a neutral third person (mediator)
• Where the parties involved work together through
  interest based negotiations
• To collaboratively discover options to resolve
  the conflict

10
What Is A Mediator?

• A neutral and impartial person
• Does not decide who is right or wrong
• Does not decide on a solution
• Helps the parties work together to find mutually
  agreeable solutions

11
What Disputes Can Be Mediated?
Some of the types we mediate are

• Noise
• Pet Animal
• Landlord/Tenant
• Property
• Interpersonal Issues

• Vandalism
• Parking
• Vegetation
• Nuisances
• Boundary Trespassing

12
How Does The Process Work?

• You contact the Dispute Resolution Center
• The mediator assigned contacts you
• The mediator contacts the other person
• You have the mediation session(s)
• You reach a collaborative resolution

13
What If A Resolution Isnt Achieved?

• Over 80 of mediated cases resolve, in those
  cases where the parties involved are not able to
  reach a solution, the mediator will help the
  participants explore other possible options for
  resolution.

14
Other Beaverton DRC Services

• Communication and Conflict Resolution Skills
  Training
• Educational Presentations on Conflict Resolution
  and Mediation
• Problem Solving and Coaching
• Group Facilitation

15
How Do You Contact The Center?

• You can call, visit or email the Dispute
  Resolution Center
• Phone number [phone]
• Email address disputemail_at_ci.beaverton.or.us
• The Citys website www.ci.beaverton.or.us

16
The End